Tech Mahindra, a global leader in IT services and consulting, is part of the Mahindra Group and operates in over 90 countries with more than 158,000 employees. The company has a strong presence in Bengaluru, especially in the Electronic City area, and is known for its focus on innovation, customer-centric solutions, and a culture of continuous learning. With a market valuation of around US$6.0 billion, Tech Mahindra has consistently ranked among the top IT firms in India and is recognized for its robust growth trajectory and commitment to employee development. The Customer Success Associate role is a full‑time, permanent position that serves as the first line of contact for international customers. The role involves handling inbound voice queries, providing support for e‑commerce related issues, and ensuring timely resolution of customer concerns. The associate will work in a fast‑paced environment, often during night shifts, and will be responsible for maintaining high customer satisfaction scores. Key responsibilities include: 1. Handling international customer queries via inbound calls. 2. Providing technical and non‑technical support for e‑commerce issues. 3. Escalating complex problems to higher tiers when necessary. 4. Maintaining accurate call logs and documentation. 5. Achieving daily and monthly performance metrics. 6. Collaborating with cross‑functional teams such as product, technical, and quality. 7. Adhering to company policies on data privacy and security. 8. Participating in continuous training and skill‑upgradation sessions. 9. Supporting night‑shift operations and ensuring smooth handovers. 10. Contributing to process improvement initiatives. The tech stack for this role is primarily voice‑based, with standard call‑center software and CRM tools. Candidates should have basic computer proficiency, a typing speed of at least 20 WPM with 80 % accuracy, and strong English communication skills. Growth path: Successful associates can advance to senior associate, team lead, or specialist roles within the customer success or operations domain. Tech Mahindra also offers cross‑functional mobility, allowing employees to transition into product, analytics, or consulting roles. Why join? Tech Mahindra offers competitive compensation, a supportive work environment, and opportunities to work with global clients. The role provides exposure to international voice processes, enhances problem‑solving skills, and offers a clear career ladder. Additionally, the company’s emphasis on employee well‑being and continuous learning makes it an attractive workplace for freshers and experienced professionals alike.