Movate is a fast‑growing technology services firm headquartered in Chennai, with a strong focus on delivering end‑to‑end networking and customer support solutions to enterprises across India. Over the past few years, the company has built a reputation for leveraging cutting‑edge networking hardware, cloud‑based monitoring tools, and a customer‑centric approach to resolve complex IT challenges. The work culture emphasizes continuous learning, mentorship, and a collaborative environment where fresh talent can quickly gain hands‑on experience. Movate’s commitment to employee growth is evident through regular skill‑upgradation programs, internal certifications, and clear career ladders that reward performance and initiative. The Trainee role is designed for recent graduates who are eager to start a career in IT support and networking. As a Trainee, you will be part of the Customer Support Operations team, handling inbound and outbound queries, troubleshooting network issues, and ensuring seamless service delivery for clients. The role offers a structured training schedule that covers fundamentals of PC architecture, Windows OS, networking protocols, and soft‑skill development such as effective communication and voice support. By the end of the training period, you will be equipped to handle real‑world tickets independently and contribute to the team’s SLA targets. **Key Responsibilities** 1. Respond to customer calls and emails, logging each interaction in the ticketing system. 2. Diagnose and resolve basic networking problems, including connectivity, IP configuration, and hardware faults. 3. Perform troubleshooting of Windows operating system issues, software installations, and peripheral devices. 4. Escalate complex tickets to senior engineers while providing detailed notes and replication steps. 5. Maintain accurate documentation of solutions and update knowledge‑base articles. 6. Participate in daily stand‑ups and share status updates on assigned tickets. 7. Assist in monitoring network performance using tools like Wireshark and SolarWinds. 8. Provide voice support, ensuring clear and professional communication with customers. 9. Collaborate with cross‑functional teams to implement fixes and improvements. 10. Continuously improve technical and communication skills through internal workshops and external study material. **Tech Stack**: PC hardware, Windows 10/11, TCP/IP, DNS, DHCP, VPN, remote desktop tools, ticketing platforms (e.g., Freshdesk), VoIP systems, basic scripting for automation. **Growth Path**: Trainee → Support Engineer → Senior Support Engineer → Team Lead → Manager – each step accompanied by performance‑based salary hikes and additional responsibilities. **Why Join Movate?** The company offers a supportive onboarding program, exposure to a diverse client base, and a clear roadmap for career advancement. Freshers get the chance to work on real client projects from day one, develop both technical and soft skills, and become part of a vibrant community that values innovation and employee well‑being.