DXC Technology is a global leader in IT services and consulting, helping Fortune 500 companies transform their businesses through innovative technology solutions. With a strong presence in India, DXC operates multiple delivery centers that focus on cloud, security, analytics, and infrastructure services. The company emphasizes a collaborative culture, continuous learning, and a commitment to diversity and inclusion, making it an attractive destination for fresh talent looking to build a long‑term career in technology. The role of Analyst III – Infrastructure Services is positioned within DXC’s Infrastructure Management & Support vertical. As a fresh graduate or early‑career professional, you will act as the first point of contact for customers facing hardware, software, or network issues. You will be responsible for diagnosing problems, providing step‑by‑step guidance, and ensuring that incidents are resolved within agreed service level agreements (SLAs). The position offers exposure to a wide range of enterprise environments and the chance to work alongside seasoned engineers, accelerating your technical growth. Key Responsibilities: 1. Own end‑to‑end resolution of customer‑reported incidents and service requests. 2. Provide clear, written and verbal technical assistance for hardware, software, and application issues. 3. Log, track, and update tickets in the designated ticketing tool, maintaining accurate documentation. 4. Perform root‑cause analysis for recurring problems and suggest preventive measures. 5. Escalate complex issues following DXC’s defined escalation matrix. 6. Follow up with customers to confirm issue closure and satisfaction. 7. Prioritize and triage incidents based on impact and urgency. 8. Contribute to knowledge‑base articles and standard operating procedures. 9. Participate in shift rotations, including night and weekend duties, to ensure 24x7 support coverage. 10. Collaborate with cross‑functional teams to deliver seamless infrastructure services. Tech Stack & Tools: Windows and Linux operating systems, Active Directory, Office 365, basic networking (TCP/IP, DNS, DHCP), remote desktop tools, ticketing platforms (ServiceNow or similar), and basic scripting for automation. Growth Path: Starting as Analyst III, high performers can progress to Senior Analyst, Team Lead, and eventually Managerial roles within the Infrastructure Services ladder. DXC also offers internal mobility across domains such as Cloud, Cybersecurity, and Digital Transformation. Why Join DXC? You will gain hands‑on experience with enterprise‑grade infrastructure, receive structured training programs, and benefit from a supportive mentorship culture. The company’s global footprint opens doors to international projects, while its emphasis on work‑life balance and employee well‑being ensures a healthy professional journey.