The Customer Support Executive will be the first point of contact for Zomato’s users, providing assistance through both live chat and voice calls. The position demands fluency in Hindi and English, a customer‑first mindset, and the ability to manage high‑volume interactions while maintaining quality and empathy. The job operates on a rotational 9‑hour shift schedule, including night shifts, and offers a clear growth trajectory into senior support, team lead, and operations management roles. **Key Responsibilities** 1. Respond to customer queries on Zomato’s platform via chat and voice within defined SLAs. 2. Diagnose and resolve order‑related issues, payment discrepancies, and account problems. 3. Escalate complex cases to higher‑level support or relevant Zomato teams. 4. Maintain accurate records of interactions in the CRM system. 5. Achieve daily and weekly performance metrics such as CSAT, AHT, and resolution rate. 6. Provide feedback on recurring issues to help improve product and service. 7. Adhere to data‑privacy and security guidelines while handling customer information. 8. Participate in regular training sessions and knowledge‑base updates. 9. Assist in creating FAQs and canned responses for common queries. 10. Contribute to a positive team environment through collaboration and knowledge sharing. **Tech Stack & Tools**: The role primarily uses cloud‑based contact‑center software (e.g., Zendesk, Freshdesk), VoIP telephony, Microsoft Office suite, and basic troubleshooting utilities. A stable high‑speed internet connection and a personal laptop are mandatory. **Growth Path**: High performers can progress to Senior Customer Executive, Team Lead, Operations Supervisor, and eventually to Managerial positions within Startek’s BPO verticals. The company also offers cross‑functional mobility into quality assurance, training, and process improvement. **Why Join**: Working with Startek gives exposure to a fast‑paced, technology‑driven environment while serving a high‑visibility brand like Zomato. The remote setup offers flexibility, and the quarterly bonus structure rewards consistent performance. Employees also benefit from statutory contributions (PF, ESIC) and a clear, merit‑based career ladder.