NTT DATA is a global leader in technology services and consulting, with a presence in over 70 countries and a revenue base exceeding $30 billion. In India, the firm is known for delivering end‑to‑end digital transformation solutions across sectors such as banking, healthcare, manufacturing, and public services. The company’s culture emphasizes continuous learning, diversity, and responsible innovation, making it a preferred destination for fresh talent seeking a stable yet dynamic career. The Graduate Trainee role is positioned within the Managed Services Client Service Desk, a critical hub that ensures seamless incident handling and service request fulfillment for NTT DATA’s enterprise clients. As an entry‑level administrator, you will act as the first point of contact for logging, categorising, and escalating client tickets, while maintaining accurate documentation that supports rapid resolution. The role offers exposure to IT service management (ITSM) processes, ticketing tools, and a 24x7 operational environment, providing a solid foundation for a future career in service delivery or client success. **Key Responsibilities** 1. Provide day‑to‑day administrative support to the Managed Services Client Service Desk team. 2. Receive, validate, and log client service requests and incidents with complete detail. 3. Ensure correct escalation procedures are followed for critical tickets, adhering to predefined SLAs. 4. Categorise and prioritise requests based on impact and urgency, assisting senior analysts in triage. 5. Maintain and update all ticket‑related documentation, including client information and resolution notes. 6. Coordinate with various internal stakeholders to gather required data for ticket closure. 7. Monitor ticket queues to ensure timely updates and follow‑ups. 8. Assist in preparing periodic reports on ticket volumes, trends, and service desk performance. 9. Participate in shift hand‑overs and ensure continuity of service across the 24x7 roster. 10. Contribute ideas for process improvements and automation of routine tasks. **Tech Stack & Tools**: Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy), Microsoft Office Suite, basic networking concepts, and ticketing dashboards. **Growth Path**: Successful trainees can progress to Service Desk Analyst, Incident Management Specialist, or Client Service Manager within 1‑3 years, with opportunities to move into project delivery, consulting, or specialised technology tracks. **Why Join NTT DATA?** The company offers structured onboarding, mentorship programs, and access to global learning platforms. Employees benefit from a collaborative environment, competitive compensation, and a clear roadmap for professional advancement, making it an ideal launchpad for a long‑term career in technology services.