NTT DATA is a global leader in technology services and consulting, with a presence in more than 50 countries and a revenue exceeding $30 billion. In India, the firm has built a strong reputation for delivering end‑to‑end digital transformation solutions to Fortune 100 clients across banking, healthcare, manufacturing, and public sector domains. The company’s culture is anchored on diversity, continuous learning, and a commitment to societal impact, making it an attractive destination for fresh engineering talent. As a **MS Engineer (L1) – Data Centre Remote Technical Support**, you will join NTT DATA’s Data Centre Services team, which operates 24x7 monitoring centres and provides remote assistance for mission‑critical infrastructure. The role is designed for recent graduates who are eager to apply their academic knowledge in real‑world environments, troubleshoot complex incidents, and contribute to service excellence for global clients. **Key Responsibilities**: 1. Log, prioritize, and resolve incoming service tickets using NTT DATA’s ticketing platform while adhering to SLA commitments. 2. Diagnose hardware, network, and storage issues across Cisco, EMC, Dell, and Avaya environments using remote console tools. 3. Perform routine maintenance tasks such as firmware upgrades, configuration backups, and health‑check scripts. 4. Create and update knowledge‑base articles to improve incident resolution efficiency. 5. Collaborate with vendors, carriers, and internal teams to expedite root‑cause analysis and corrective actions. 6. Generate performance and incident‑trend reports for client review and internal process improvement. 7. Ensure all configuration items (CIs) are accurately documented and protected against unauthorized changes. 8. Participate in on‑call rotations and provide after‑hours support when required. 9. Communicate status updates and resolution steps clearly to clients and stakeholders. 10. Identify recurring problems and propose preventive measures to reduce future incidents. **Tech Stack**: Cisco networking (routing, switching), EMC storage, Dell servers, Avaya communications, Windows/Linux OS, ServiceNow or similar ITSM tools, remote console utilities, basic scripting (Python/Bash). **Growth Path**: Successful engineers can progress to L2 Technical Engineer, then to Senior Engineer or Team Lead roles, eventually moving into Architecture, Project Management, or Consulting streams within NTT DATA’s expansive service portfolio. **Why Join NTT DATA?** The company offers structured learning programs, certifications (CCNA, EMC, NetApp), exposure to multinational client environments, and a supportive hybrid work model that balances remote flexibility with on‑site collaboration. Freshers gain hands‑on experience with cutting‑edge data‑centre technologies while being mentored by industry veterans, setting a solid foundation for a long‑term technology career.