Sutherland is a global digital services company that helps businesses transform their customer experience, operations and technology. With a presence in over 20 countries and a workforce of more than 45,000 professionals, the firm offers end‑to‑end solutions in automation, analytics, cloud, and contact‑center services. The company’s Indian operations are spread across major metros, providing a vibrant ecosystem for fresh talent to learn, grow and contribute to multinational projects. Sutherland’s culture emphasizes continuous learning, data‑driven decision making, and a strong focus on employee well‑being, making it a preferred destination for recent graduates looking to start a corporate career. The Campus Associate – FY’27 role is designed for 2026 pass‑outs from any discipline who are eager to begin their professional journey in a customer‑centric environment. As a Campus Associate, you will be the first point of contact for the company’s global clients, handling queries across email, chat, voice and social media platforms. The role offers exposure to real‑time problem solving, cross‑functional collaboration, and the chance to develop strong communication and analytical abilities while working in rotational shifts that include night duties. Key Responsibilities: 1. Respond to customer inquiries via email, chat, phone and social media in a timely manner. 2. Diagnose and resolve technical or service‑related issues, ensuring a positive customer experience. 3. Meet daily, weekly and monthly productivity and quality targets set by the team lead. 4. Document interactions accurately in the CRM system, adhering to data‑security policies. 5. Participate in mandatory training modules and upskill through internal learning portals. 6. Maintain perfect attendance and adhere to shift schedules, including night rotations. 7. Escalate complex cases to senior analysts while providing clear hand‑over notes. 8. Contribute ideas for process improvement and share best practices with peers. 9. Uphold confidentiality and compliance standards as per company guidelines. 10. Collaborate with cross‑functional teams such as QA, product, and operations to close feedback loops. Tech Stack & Tools: The role primarily uses CRM platforms (e.g., Salesforce, Zendesk), ticketing tools, Microsoft Office Suite, and basic knowledge of Windows/Linux environments. Familiarity with chat tools like LiveChat or Intercom and basic troubleshooting of internet‑based applications is beneficial. Growth Path: Starting as a Campus Associate, high performers can progress to Senior Associate, Team Lead, Operations Manager, and eventually to specialized roles in analytics, process design, or client management. The company offers regular performance reviews, mentorship programs, and internal mobility across locations. Why Join Sutherland? You will gain hands‑on experience with global clients, receive structured training, and benefit from a supportive work culture that values diversity and work‑life balance. The rotational shift model also provides flexibility to earn shift differentials and develop resilience in a fast‑paced environment. With a clear career ladder and exposure to cutting‑edge digital solutions, Sutherland is an ideal launchpad for fresh graduates aiming for a long‑term career in the BPO and digital services industry.