Cognizant is a global professional services firm that helps clients transform their business, operating models, and technology platforms. With a presence in over 40 countries and a workforce of more than 300,000 professionals, Cognizant has built a reputation for delivering innovative solutions across digital, cloud, and automation domains. The company’s Digital Workplace Practice focuses on creating seamless, secure, and productive work environments for enterprises, leveraging cutting‑edge tools such as ServiceNow, Microsoft 365, and AI‑driven support bots. As a fresh graduate, you will join a vibrant community that encourages continuous learning, mentorship, and rapid career progression. The Service Desk role within the Digital Workplace Practice is the front‑line of IT support, responsible for ensuring that end‑users experience minimal disruption in their daily operations. You will be part of a structured three‑year full‑time program designed for 2025 and 2026 graduates, offering exposure to real‑world projects, cross‑functional collaboration, and a clear growth trajectory from Analyst to Senior Analyst and beyond. **Key Responsibilities** 1. Log, prioritize, and resolve incidents and service requests using ITIL‑aligned processes. 2. Provide first‑line support for Windows, macOS, and Linux workstations, as well as mobile devices. 3. Manage user access and permissions in Active Directory and Azure AD. 4. Utilize ticketing tools such as ServiceNow to track and document all interactions. 5. Perform remote troubleshooting via chat, phone, and screen‑share sessions. 6. Escalate complex issues to second‑level support while ensuring proper communication with the customer. 7. Create and maintain knowledge‑base articles to aid self‑service. 8. Participate in periodic system health checks, patch deployments, and security compliance activities. 9. Collaborate with other IT teams (network, security, applications) to resolve cross‑functional problems. 10. Contribute to continuous‑improvement initiatives and suggest automation opportunities. **Tech Stack**: ServiceNow, Microsoft 365, Azure AD, Windows 10/11, Linux, PowerShell, basic scripting, remote support tools (TeamViewer, AnyDesk). **Growth Path**: The program offers structured mentorship, regular performance reviews, and access to Cognizant’s internal learning platform. High performers can move to specialized roles such as Service Desk Lead, ITSM Analyst, or transition into broader Digital Workplace consulting positions. **Why Join Cognizant?** Cognizant provides a future‑ready environment where fresh talent can work on enterprise‑grade projects, gain certifications (ITIL, ServiceNow), and benefit from a strong alumni network. The company’s emphasis on diversity, work‑life balance, and employee well‑being makes it an attractive launchpad for a long‑term technology career.