Oracle is a global technology leader that brings together data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving healthcare. With AI embedded across its portfolio, Oracle helps customers transform their businesses and create a better future for billions of people. The company is known for its strong focus on research, cloud services, and a culture that encourages continuous learning and collaboration. As a fresher‑friendly organization, Oracle invests heavily in onboarding, mentorship, and skill‑building programs, ensuring that new hires can quickly become productive contributors. The Support Engineer 1 role is an entry‑level position designed for recent graduates who are eager to start a career in technical support within a world‑class enterprise environment. Reporting to senior support engineers, you will act as the first point of contact for Oracle customers, handling inquiries via phone, email, or chat. You will troubleshoot simple issues related to assigned Oracle products, document your findings, and create knowledge‑base articles that help both customers and internal teams. The role also offers exposure to automation tools and AI‑assisted diagnostics, allowing you to develop a deeper understanding of product ecosystems and support processes. Key responsibilities include: 1. Fielding customer queries across multiple channels and building rapport. 2. Diagnosing and resolving basic technical problems for assigned Oracle products. 3. Re‑creating reported issues in a test environment to identify root causes. 4. Escalating complex cases to senior engineers or specialized teams. 5. Maintaining accurate service‑request logs and updating product documentation. 6. Drafting troubleshooting guides and knowledge‑base articles for resolved issues. 7. Collaborating with peers to report design or reliability bugs. 8. Leveraging AI‑driven tools to automate repetitive diagnostics. 9. Suggesting improvements to support workflows based on customer feedback. 10. Providing translation support for technical and non‑technical queries when needed. The technical stack primarily revolves around Oracle Cloud Infrastructure, Oracle Database, and related SaaS offerings. While deep expertise is not required at entry level, familiarity with SQL, basic networking concepts, and operating‑system fundamentals is beneficial. Soft skills such as effective communication, time management, and collaboration are emphasized throughout the role. Growth path: Starting as a Support Engineer 1, high performers can progress to Support Engineer 2, Senior Support Engineer, and eventually to specialized roles like Product Specialist, Solutions Architect, or Technical Account Manager. Oracle’s internal mobility programs and continuous learning platforms enable engineers to pivot across product lines and geographies. Why join Oracle? The company offers a competitive compensation package, comprehensive health and retirement benefits, and a vibrant, inclusive culture that values diversity and employee well‑being. Fresh graduates gain exposure to cutting‑edge technologies, mentorship from seasoned professionals, and a clear roadmap for career advancement. The supportive environment, combined with Oracle’s global footprint, makes it an ideal launchpad for a long‑term career in technology support and beyond.