Capgemini is a global leader in consulting, technology services and digital transformation. With a presence in over 50 countries, the firm helps clients navigate the complexities of the modern business landscape by delivering innovative solutions that blend strategy, design, technology and engineering. In India, Capgemini has built a strong reputation for nurturing talent, fostering a collaborative culture, and driving social impact through initiatives such as the "Skills to Succeed" program. The company’s Bangalore delivery centre is a hub for cutting‑edge projects in cloud, AI, cybersecurity and enterprise applications, offering employees exposure to world‑class clients across banking, retail, manufacturing and more. The role of Associate Software Engineer (L1 Technical Support) is designed for fresh graduates and early‑career professionals who are eager to start their journey in the IT services industry. As a first‑line support engineer, you will be the voice of Capgemini for customers seeking assistance with basic technical issues, software usage queries, and troubleshooting of everyday IT problems. The position operates on a 24/7 rotational shift model, ensuring round‑the‑clock service for global clients. **Key Responsibilities** 1. Respond to inbound calls and tickets, providing prompt and courteous assistance. 2. Diagnose and resolve basic hardware, software, and network issues. 3. Log all interactions accurately in the ticketing system. 4. Escalate complex problems to L2/L3 teams while maintaining ownership. 5. Perform routine checks on user accounts, permissions and access rights. 6. Assist end‑users with MS Office suite, email configuration and printer setup. 7. Participate in shift hand‑over meetings and share knowledge with peers. 8. Contribute to the creation of knowledge‑base articles and FAQs. 9. Adhere to Service Level Agreements (SLAs) and maintain quality standards. 10. Provide feedback to process improvement teams based on recurring issues. **Tech Stack & Tools**: Windows OS, Microsoft Office (Word, Excel, PowerPoint, Outlook), basic networking concepts, ticketing tools (ServiceNow, JIRA), remote desktop utilities, and basic scripting (batch files). Soft skills such as clear communication, active listening and empathy are equally important. **Growth Path**: Successful associates can progress to L2 Technical Support, then to Application Support Engineer, and eventually to Software Development Engineer or Project Lead roles. Capgemini offers continuous learning through internal academies, certifications (ITIL, Microsoft, Cisco) and mentorship programs. **Why Join Capgemini?** The company provides a vibrant work environment with regular cultural events, sports activities, and wellness programs like yoga and marathons. Employees enjoy exposure to global projects, a clear career ladder, and a supportive community that values diversity and inclusion. Joining as an Associate Software Engineer gives you a solid foundation in IT services while opening doors to advanced technical and managerial opportunities.