Cognizant is a Fortune‑500 global leader in consulting, technology services, and digital transformation. With a presence in over 40 countries and a workforce of more than 300,000 professionals, Cognizant helps enterprises re‑imagine their businesses for the digital age. The company is known for its strong focus on innovation, employee development, and a culture that encourages continuous learning. As part of its Business Process Management (BPM) and Business Process Outsourcing (BPO) vertical, Cognizant runs large‑scale customer support operations that cater to clients across industries such as retail, finance, and travel. The role of Customer Support Voice Process (Fresher) is designed for fresh graduates who are eager to start a career in a high‑energy, customer‑centric environment. Candidates will work from Cognizant’s Raheja Mindspace campus in Hyderabad, handling voice‑based queries, moderating location listings, and ensuring that information displayed on Google Maps is accurate and up‑to‑date. The position offers a clear growth trajectory from an entry‑level analyst to senior analyst, team lead, and eventually operations manager, with regular performance reviews and skill‑enhancement programs. **Key Responsibilities** 1. Moderate location listings on Google Maps, maintaining >98% accuracy. 2. Resolve customer voice queries while adhering to defined SLA/TAT. 3. Track personal performance metrics and proactively suggest improvements. 4. Ensure zero escalations by delivering 100% user satisfaction. 5. Identify data gaps or opportunities and communicate them to supervisors. 6. Work independently, managing time across multiple shifts as per business needs. 7. Maintain detailed logs of interactions and updates in the CRM system. 8. Collaborate with cross‑functional teams to resolve complex issues. 9. Participate in regular training sessions on navigation tools and communication skills. 10. Contribute to knowledge‑base articles and process documentation. **Tech Stack & Tools**: Google Maps navigation, Microsoft Office Suite (Excel, Word, PowerPoint), basic CRM platforms, typing tools, and internal Cognizant performance dashboards. **Growth Path**: Analysts typically progress to Senior Analyst within 12‑18 months, followed by Team Lead, Operations Manager, and eventually functional specialist roles. Cognizant also offers certifications in data analytics, digital communication, and process excellence to accelerate career growth. **Why Join Cognizant?** The company provides a vibrant learning ecosystem, exposure to global clients, and a supportive work culture that values diversity and inclusion. Freshers receive structured onboarding, mentorship, and access to a plethora of internal learning portals. Competitive compensation, performance‑linked incentives, and comprehensive employee benefits make it an attractive launchpad for a long‑term career in customer support and beyond.