Tech Mahindra is a global leader in information technology services and consulting, founded in 1986 as a joint venture between Mahindra & Mahindra and BT Group. Headquartered in Pune, the company operates in more than 90 countries, serving Fortune 500 clients across industries such as telecom, banking, healthcare, and manufacturing. With a strong focus on digital transformation, cloud, AI, and automation, Tech Mahindra has built a reputation for delivering innovative solutions that drive business growth and operational efficiency. The organization’s culture emphasizes continuous learning, diversity, and a collaborative environment that encourages employees to experiment, fail fast, and succeed together. The role of Customer Support Executive – International Voice is positioned within the Business Process Management (BPM) / BPO vertical of Tech Mahindra’s Customer Success, Service & Operations department. The position is a full‑time, permanent associate role based at the Bahadurpally campus in Hyderabad. Candidates will be part of a high‑volume inbound voice team handling calls from United Kingdom customers, providing end‑to‑end support for a range of queries, from billing and service issues to technical troubleshooting. The job requires working in rotational night shifts (UK timing) on a five‑day work week with two rotational offs. Key Responsibilities: 1. Answer inbound international calls and greet customers with a professional, courteous tone. 2. Identify the nature of the query, gather relevant information, and log details accurately in the CRM system. 3. Resolve customer issues on the first call wherever possible, escalating only when necessary. 4. Follow standard operating procedures and compliance guidelines for data privacy and security. 5. Maintain up‑to‑date knowledge of products, services, and UK‑specific processes. 6. Achieve and exceed key performance indicators such as Average Handling Time, First Call Resolution, and Customer Satisfaction scores. 7. Participate in regular training sessions, mock calls, and quality audits to continuously improve service quality. 8. Provide feedback to the operations team on recurring issues and suggest process improvements. 9. Adhere to shift schedules, attendance policies, and cab‑facility usage guidelines. 10. Collaborate with peers and supervisors to ensure seamless hand‑overs during shift changes. Tech Mahindra leverages a modern tech stack for voice operations, including Avaya/Asterisk telephony platforms, Salesforce Service Cloud, and proprietary knowledge‑base tools. Employees receive regular up‑skilling opportunities through the company’s internal learning portal, covering soft‑skill development, advanced communication techniques, and domain‑specific knowledge. Growth Path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, Operations Manager, and eventually into specialized roles such as Quality Analyst or Process Consultant. The organization also offers cross‑functional mobility into digital, analytics, or product‑development tracks. Why Join Tech Mahindra? The company offers a robust cab facility, a vibrant campus environment, exposure to global customers, and a clear career roadmap. Fresh graduates and experienced candidates alike benefit from a supportive onboarding program, mentorship, and a culture that rewards initiative and results. The role provides a solid foundation for a career in customer experience, with ample opportunities to develop communication, problem‑solving, and leadership skills in a multinational setting.