Mphasis is a leading global IT solutions provider headquartered in Bangalore, with a strong presence across North America, Europe and Asia. The company delivers digital transformation services, cloud and infrastructure solutions, and business process outsourcing to Fortune 500 clients. With a workforce of over 30,000 professionals, Mphasis is known for its culture of continuous learning, innovation and a client‑centric approach. The firm’s operations hubs in India, including Pune, serve as critical delivery centers where large‑scale transaction processing and back‑office functions are executed with high precision. The role of Trainee Transaction Processing Officer is an entry‑level operations position designed for fresh graduates and early‑career professionals. Candidates will join a dynamic team that handles end‑to‑end processing of client transactions, resolves email‑based queries, and ensures adherence to strict Service Level Agreements (SLAs). The job is completely work‑from‑office, offering exposure to real‑time business processes, structured training, and a clear career progression path within Mphasis’s Business Process Services (BPS) vertical. Key Responsibilities: 1. Process assigned transaction tasks according to defined SOPs and SLA timelines. 2. Review client requirements, validate data accuracy, and update records in the system. 3. Resolve client queries via email with clear, professional communication. 4. Maintain product knowledge and stay updated on process changes. 5. Achieve productivity and accuracy targets set for the role. 6. Ensure schedule adherence and flexibility to work in rotating shifts. 7. Collaborate with team members to meet collective KPIs and share best practices. 8. Follow all compliance, security and data‑privacy policies. 9. Generate daily/weekly reports on processed volumes and error rates. 10. Participate in continuous improvement initiatives and suggest automation ideas. Tech Stack & Tools: The position primarily uses MS Word, MS Excel, email clients (Outlook/Gmail), and proprietary transaction processing applications. Candidates must be comfortable working across multiple screens and possess a typing speed of at least 30 WPM with 90% accuracy. Growth Path: Starting as a Trainee Officer, high performers can progress to Analyst, Senior Analyst, Team Lead, and eventually Operations Manager. Mphasis offers regular up‑skilling programs, certifications in process excellence, and opportunities to move into client‑facing or technology‑enabled roles. Why Join Mphasis? The company provides a structured onboarding program, mentorship from experienced professionals, and exposure to global clients. Employees benefit from a collaborative culture, competitive compensation (described as ‘Best in Industry’), and a clear roadmap for career advancement. The flexible shift model allows candidates to develop resilience and adaptability—key traits valued in today’s fast‑moving business environment.