Tesco is one of the world’s largest retail chains, founded in 1919 in the United Kingdom and now operating in more than 10 countries. In India, Tesco has been expanding its footprint through online grocery platforms and strategic partnerships, bringing its global standards of customer service, supply‑chain excellence and technology‑driven operations to Indian consumers. The company prides itself on a culture of integrity, continuous improvement and a strong focus on employee growth, offering fresh graduates a platform to launch a rewarding career in a multinational environment. The role of Associate Operations is designed for fresh graduates who are eager to dive into the fast‑paced world of retail operations. As an Associate, you will be part of a dynamic team that handles day‑to‑day operational queries, processes large volumes of tickets, and ensures that service level agreements (SLAs) are consistently met. You will work on UK shifts, including weekends, and will be the first point of contact for both voice and ticket‑based customer interactions. The position offers exposure to continuous improvement (CI) tools, data‑driven reporting, and cross‑functional collaboration, making it an ideal launchpad for a long‑term career in operations, analytics or process management. **Key Responsibilities** 1. Resolve user queries via voice and ticket channels with high accuracy and within defined SLAs. 2. Identify operational bottlenecks and propose improvements using CI methodologies. 3. Generate and maintain management reports from multiple databases to summarize issue trends. 4. Maintain detailed documentation of processes and resolutions for knowledge‑base creation. 5. Collaborate with cross‑functional teams (finance, logistics, IT) to close complex queries. 6. Monitor KPI dashboards and ensure targets for volume, speed and quality are achieved. 7. Participate in weekend and UK‑based shift schedules to provide 24x7 support. 8. Conduct root‑cause analysis for recurring issues and recommend preventive actions. 9. Uphold Tesco’s Business Code of Conduct and data‑privacy standards in all interactions. 10. Contribute ideas for process automation and digital transformation initiatives. **Tech Stack & Tools**: Microsoft Excel, SQL basics, Tableau/PowerBI for reporting, ticketing platforms (ServiceNow or similar), CI tools such as Six Sigma, basic scripting (Python) for data extraction, and collaboration tools like Microsoft Teams and Slack. **Growth Path**: Successful Associates can progress to Senior Operations Analyst, Operations Manager, or specialize in Business Process Improvement, Data Analytics, or Customer Experience Management within 2‑3 years. **Why Join Tesco?**: You will work for a globally recognised brand that invests heavily in employee learning, offers structured mentorship, and provides exposure to international best practices. The role offers a clear career trajectory, competitive compensation, and the chance to be part of a team that shapes the future of retail operations in India.