PhaseZero is a leading Cloud 2.0 and unified digital commerce platform that empowers businesses to accelerate their digital sales through a SaaS solution known as CxCommerce™. With global offices in San Francisco Bay Area and Bangalore, the company delivers cloud‑native, multi‑tenant, micro‑services architecture that supports B2B, B2C, and B2E e‑commerce scenarios. Recognised as a Top 10 Tech Solution Provider for E‑Commerce in 2019, PhaseZero’s platform is trusted by Fortune 500 clients such as Dana Corporation, Clarios, and VIPAR, enabling them to manage hundreds of millions of dollars in digital commerce transactions. As a Business Analyst at PhaseZero, you will be the bridge between customers, product development, and professional services. Your primary focus will be to understand the competitive landscape, especially emerging AI/ML trends, and translate customer requirements into actionable product enhancements. You will collaborate closely with UX designers to visualise new features, write user stories in JIRA, and work with developers and QA to ensure flawless delivery. Additionally, you will identify opportunities for new projects ranging from small configuration changes to large implementation initiatives, and drive them through the agile sprint cycle. Key responsibilities include: 1. Conducting market and competitive research to uncover gaps and opportunities. 2. Gathering and analysing customer requirements and translating them into product enhancements. 3. Writing detailed user stories and acceptance criteria in JIRA. 4. Coordinating with developers, QA, and UX designers to clarify requirements. 5. Participating in agile sprint planning, reviews, and retrospectives. 6. Managing expectations with customers, partners, and internal stakeholders. 7. Identifying and proposing new engagement opportunities (small, mid‑size, large). 8. Providing platform expertise to customers and implementation partners. 9. Facilitating workshops and presentations for clients. 10. Tracking project progress and ensuring timely delivery. Tech stack and domain knowledge: While the role is primarily analytical, familiarity with e‑commerce, supply chain management, order management, and cloud SaaS platforms is highly valued. Knowledge of AI/ML concepts and experience with product development companies will give you an edge. Growth path: Starting as a Business Analyst, you can progress to Senior Business Analyst, Product Manager, or Solution Architect roles. PhaseZero’s culture encourages cross‑functional learning, and you’ll have the opportunity to work on global projects, travel internationally, and lead large‑scale implementations. Why join PhaseZero? The company offers a collaborative environment that values customer success, innovation, partnership, and teamwork. Employees enjoy competitive compensation, comprehensive health benefits, flexible work arrangements, and a clear career progression roadmap. With a focus on continuous improvement and a culture that rewards initiative, you’ll be able to make a tangible impact on the success of global clients while growing your own skill set.