Genpact is a global professional services firm that specializes in digital transformation, data analytics, and advanced technology solutions. With a presence in over 25 countries and a workforce of more than 140,000 employees, Genpact has positioned itself as a leader in AI‑driven process automation and enterprise‑wide digital initiatives. The company’s mission is to help clients accelerate growth, improve operational efficiency, and create sustainable value through innovative technology and data‑centric strategies. The Business Analyst – Enterprise Programs role is a full‑time, hybrid position based in Mumbai. As a Business Analyst, you will act as the bridge between business stakeholders and technical teams, translating business requirements into actionable solutions. You will be involved in end‑to‑end project lifecycles, from gathering and documenting requirements to designing process improvements, testing, and deployment. Your analytical skills will help identify inefficiencies, propose data‑driven solutions, and measure the impact of implemented changes. Key Responsibilities: 1. Analyze existing operational processes to identify inefficiencies, gaps, and improvement opportunities. 2. Gather and document business requirements, functional specifications, and use cases. 3. Collaborate with cross‑functional teams (IT, operations, finance) to design and implement process improvements. 4. Conduct data analysis and performance metrics to evaluate the effectiveness of solutions. 5. Prepare comprehensive reports, dashboards, and presentations for stakeholders. 6. Support continuous improvement initiatives and drive operational excellence. 7. Maintain process documentation, change logs, and performance metrics. 8. Facilitate workshops, meetings, and training sessions for end users. 9. Ensure compliance with internal controls, risk management, and data security policies. 10. Provide post‑implementation support and monitor solution adoption. Tech Stack & Tools: The role typically involves working with Microsoft Office Suite, Excel (advanced formulas, pivot tables), PowerPoint, Visio, and business intelligence tools such as Power BI or Tableau. Familiarity with process modeling tools (ARIS, Bizagi) and basic SQL for data extraction is a plus. Growth Path: Starting as a Business Analyst, you can progress to Senior Business Analyst, Lead Business Analyst, or Program Manager. With experience, you may transition into specialized domains such as AI & Automation, Risk Management, or Digital Transformation. Genpact offers structured learning paths, mentorship programs, and opportunities to work on global projects. Why Join Genpact? The company offers a collaborative, inclusive culture that encourages innovation and continuous learning. Employees benefit from competitive compensation, comprehensive benefits, and a focus on work‑life balance. Genpact’s global footprint provides exposure to diverse industries and cutting‑edge technologies, making it an ideal environment for career growth and skill development.