Dish TV, a leading direct-to-home (DTH) service provider in India, has built a reputation for delivering high‑definition entertainment to millions of households across the country. With a robust satellite network, a wide range of channel packs, and a focus on customer satisfaction, Dish TV continues to expand its footprint while embracing digital transformation. The company operates a large customer support ecosystem that handles queries ranging from subscription upgrades to technical troubleshooting, making it a critical touch‑point for the brand’s reputation. As part of its ongoing effort to strengthen the support function, Dish TV is now hiring work‑from‑home freelancers to manage inbound calls for both Dish TV and its sister brand D2H. The role of a Freelance Inbound Call Agent is designed for fresh graduates who possess strong communication skills and a willingness to learn. Agents will be the first point of contact for customers calling in with queries, complaints, or service requests. The job offers a flexible schedule, allowing candidates to work from any location with a stable internet connection and a quiet environment. Compensation is set at Rs 30,000 per month, with no hidden application fees. This opportunity is ideal for individuals seeking to gain real‑world experience in the BPO sector while enjoying the convenience of a home‑based setup. **Key Responsibilities** 1. Answer inbound customer calls promptly and courteously. 2. Verify customer identity and retrieve account details using the CRM system. 3. Resolve queries related to subscription plans, billing, and service outages. 4. Log all interactions accurately in the ticketing tool. 5. Escalate complex technical issues to the Tier‑2 support team. 6. Provide product information and upsell relevant channel packs where appropriate. 7. Maintain a high level of professionalism and adhere to the company’s quality standards. 8. Participate in periodic training sessions and performance reviews. 9. Ensure compliance with data‑privacy and security guidelines. 10. Meet daily call handling and customer satisfaction targets. **Tech Stack & Tools** - Desktop/Laptop with Windows 10 or higher - High‑speed broadband internet - Headset with noise‑cancelling microphone - CRM and ticketing software (proprietary Dish TV platform) - Basic MS Office suite for documentation **Growth Path** Starting as a freelance inbound agent, high‑performing individuals can transition to full‑time customer support roles, move into team lead positions, or explore specialized tracks such as quality assurance, training, or account management. The exposure to real‑time problem solving and customer interaction equips candidates with transferable skills valued across the BPO and telecom industries. **Why Join Dish TV** Dish TV offers a stable work‑from‑home environment, a clear performance‑based pay structure, and the chance to be part of a brand that reaches over 30 million subscribers. Freshers get hands‑on experience with industry‑standard support tools, receive regular coaching, and can build a professional network within a large, reputable organization. The role also provides a stepping stone for those aspiring to long‑term careers in customer service, sales, or operations.