Data Analyst

Serco Inc. is a leading provider of public services and solutions across defence, citizen services and transportation. With more than 9,000 employees in North America, Serco partners with the U.S. military, federal agencies and international governments to deliver mission‑critical services that improve efficiency and citizen experience. The company’s culture blends a strong sense of purpose with a collaborative environment, encouraging employees to innovate, take ownership and grow their careers across a wide range of domains.

The Data Analyst role sits within the Global Logistics Augmentation and Support Services (GLASS) team, supporting the Army Sustainment Command (ASC) at Rock Island Arsenal. This position works on high‑visibility logistics projects that directly influence materiel readiness for the U.S. Army.

The analyst will translate complex data sets into actionable insights, develop algorithms, and recommend process improvements that drive cost‑effective readiness solutions.

Key Responsibilities

• Perform advanced data analysis and develop algorithms to recommend business process improvements.
• Identify impediments to materiel readiness and propose data‑driven solutions using cost‑benefit analysis.
• Design and deliver analytics and process solution sets that prioritize simplicity and economic savings.
• Create formal use cases, software change requests, and documentation for technology insertion into logistics support software.
• Interface with software program offices, contractors, and stakeholders to ensure seamless integration of analytical outputs.
• Conduct stakeholder analysis and produce briefing materials, information papers, and executive summaries.
• Utilize logistics and analytical systems such as DST, GCSS‑A, LMP, GFEBs, and the Microsoft Office suite for reporting and decision support.
• Apply qualitative analytics techniques including multi‑criteria decision analysis, game theory, and supply‑chain modeling.
• Develop interactive dashboards and visualizations using Tableau, Power BI, or similar tools to communicate insights.
• Travel up to 10% to support on‑site meetings, workshops, and stakeholder engagements.

Tech Stack: Python, Java, R, MATLAB, SQL, Tableau, Power BI, Excel, Access, PowerPoint, DST, GCSS‑A, LMP, GFEBs.

Growth Path: Successful analysts can progress to Senior Data Analyst, Logistics Data Scientist, or Program Manager roles within Serco’s defence portfolio, gaining exposure to larger contracts and leadership responsibilities.

Why Join Serco: The role offers the chance to work on mission‑critical defence projects, collaborate with seasoned logistics experts, and leverage cutting‑edge analytical tools. Employees benefit from a supportive culture, competitive compensation, and a clear pathway for professional advancement while contributing to national security objectives.