IT Support Engineer

Creative Hands HR is a fast‑growing recruitment and staffing firm headquartered in India. Over the past few years, the company has built a reputation for connecting technology talent with some of the most dynamic enterprises across the country. With a focus on employee development, Creative Hands HR invests in continuous learning, encourages cross‑functional collaboration, and maintains a culture that values transparency and meritocracy.

The firm’s IT & Information Security department supports internal operations as well as client‑facing projects, making it an ideal launchpad for fresh graduates who want hands‑on exposure to real‑world support environments.

The role of IT Support Engineer is designed for candidates who are eager to start their career in technology services. As a member of the helpdesk team, you will be the first point of contact for employees and clients facing technical issues. You will diagnose, troubleshoot, and resolve hardware and software problems, ensuring minimal downtime and a smooth user experience.

The position offers exposure to a wide range of IT assets, from desktops and laptops to printers, networking devices, and enterprise applications. Working across three major Indian tech hubs—Bengaluru, Hyderabad, and Chennai—provides a diverse environment to learn best practices and adapt to different organizational cultures.

Key Responsibilities

• Respond to tickets raised via the ITSM tool and provide timely resolutions.
• Perform on‑site and remote troubleshooting for desktops, laptops, and peripheral devices.
• Install, configure, and update operating systems and standard software packages.
• Conduct hardware diagnostics, replace faulty components, and maintain inventory logs.
• Assist in setting up new employee workstations and ensuring compliance with security policies.
• Monitor and maintain network connectivity for end‑users, including VPN and Wi‑Fi support.
• Document solutions and create knowledge‑base articles for recurring issues.
• Participate in periodic system audits and backup verification activities.
• Collaborate with senior engineers for escalated incidents and major incident response.
• Provide basic user training on common tools and best practices.

Tech Stack & Tools: Windows 10/11, Microsoft Office 365, Active Directory, basic networking (TCP/IP, DNS), ticketing systems (e.g., Freshservice, ServiceNow), remote support tools (TeamViewer, AnyDesk), and standard hardware troubleshooting kits.

Growth Path: Starting as an IT Support Engineer, high performers can progress to Senior Support Engineer, IT Operations Lead, or specialize in areas such as Network Administration, System Administration, or IT Security. The company encourages certifications like CompTIA A+, Network+, and Microsoft Certified: Modern Desktop Administrator.

Why Join Creative Hands HR? The firm offers a supportive learning environment, exposure to multiple industry verticals, and a clear career roadmap. Competitive salary, performance‑linked incentives, and a flexible work culture make it an attractive choice for fresh talent looking to build a solid foundation in IT support.