Amazon is the world’s most customer‑centric company, operating a massive e‑commerce platform that serves millions of shoppers daily. In India, Amazon has built a robust ecosystem of retail, digital, and services offerings, employing cutting‑edge technologies such as machine learning, natural language processing, and large‑scale distributed systems. The company’s relentless focus on innovation, operational excellence, and a culture of ownership makes it a premier destination for engineering talent. The role of System Development Engineer I (SDE‑I) sits within the Amazon Selection and Catalog Systems (ASCS) organization, specifically in the Catalog Support and Programs (CSP) team. CSP acts as the single point of contact for all item‑related issues across Amazon’s retail and merchant catalog, ensuring that catalog data remains accurate, secure, and highly available. As an SDE‑I, you will partner with multiple engineering teams to provide tier‑1 to tier‑3 support, develop automation tools, and drive root‑cause analysis for recurring incidents. You will also contribute to compliance campaigns, monitoring, and continuous improvement of operational processes. Key responsibilities include: 1. Triage and resolve incoming system and service tickets across a portfolio of catalog‑related products. 2. Support software deployments in staging and production, ensuring smooth roll‑outs. 3. Design, develop, and maintain automation scripts and tools using Python, Golang, or Java. 4. Create and monitor metrics, alarms, and dashboards to proactively detect anomalies. 5. Conduct deep‑dive investigations to identify architectural or performance bugs and propose sustainable fixes. 6. Collaborate with engineering teams to review designs, code, and operational procedures. 7. Lead company‑wide compliance campaigns (e.g., SAS, Shepherd) to keep catalog systems secure. 8. Participate in on‑call rotations and contribute to incident post‑mortems. 9. Drive process improvements by analyzing data from multiple sources and presenting actionable insights. 10. Mentor junior members and share best practices across the CSP team. Tech stack: Linux/Unix, Python, Golang/Java, AWS services (EC2, S3, CloudWatch), CI/CD pipelines (CodeBuild, CodePipeline), Docker/Kubernetes, monitoring tools (Prometheus, Grafana). Growth path: Starting as an SDE‑I, high performers can progress to SDE‑II, Senior SDE, and eventually to technical leadership roles such as Tech Lead or Principal Engineer. The exposure to large‑scale distributed systems and cross‑functional collaboration accelerates learning and opens doors to other Amazon businesses. Why join Amazon? You will work on one of the world’s largest product catalogs, solve complex, high‑impact problems, and be part of a culture that rewards ownership, innovation, and customer obsession. The role offers a blend of development, operations, and strategic program management, providing a solid foundation for a long‑term engineering career.