Amazon, founded in 1994, has grown into one of the world’s most customer‑centric companies, operating a vast ecosystem that spans e‑commerce, cloud computing, digital streaming, and logistics. In India, Amazon’s fulfillment network is a critical engine that connects millions of sellers to customers across the country. The company invests heavily in technology, data‑driven decision making, and a culture of relentless innovation, offering fresh graduates a platform to work on high‑impact problems at scale. The Central Operations Support Executive (COSE) role is a gateway for fresh talent to dive into Amazon’s external fulfillment operations. Reporting to the Central Ops team, the COSE remotely monitors seller performance, coordinates with field executives, and ensures smooth inbound and outbound logistics. The position blends data analysis, stakeholder management, and process improvement, demanding a keen eye for patterns, a proactive ownership mindset, and strong communication skills. Key responsibilities include: 1. Monitor daily metrics of assigned seller sites through outbound calls, emails, and dashboards. 2. Identify anomalies or disruptions in seller operations and trigger timely field support. 3. Act as a liaison between sellers, field executives, and internal Amazon teams to ensure seamless execution. 4. Conduct virtual training sessions for sellers on operational norms and best practices. 5. Develop, document, and roll out Standard Operating Procedures (SOPs) for recurring issues. 6. Analyse performance data using Excel and, where applicable, SQL to surface insights. 7. Propose feature enhancements or process changes that improve seller experience. 8. Participate in periodic audits to verify compliance with Amazon policies. 9. Support the central control centre by escalating critical incidents to senior leadership. 10. Contribute to cross‑functional projects aimed at scaling fulfillment capabilities. Tech stack primarily involves advanced Excel (pivot tables, macros), basic SQL for data extraction, and Amazon’s internal reporting tools. Familiarity with data visualisation (e.g., Tableau) is a plus. The role offers a clear growth trajectory: high performers can move into senior operations analyst positions, then into program management or regional operations leadership, eventually leading large seller‑centric teams. Why join Amazon? Freshers get exposure to a global supply‑chain operation, mentorship from seasoned Amazonians, and a compensation package that includes competitive salary, stock units, and comprehensive benefits. The fast‑paced environment nurtures problem‑solving abilities, and the company’s commitment to diversity and inclusion ensures a supportive workplace for all.