Oracle is a global leader in cloud infrastructure, database, and enterprise software solutions. With a heritage spanning over four decades, Oracle has built a reputation for delivering mission‑critical applications that power everything from financial services to healthcare. The company’s recent focus on embedding artificial intelligence across its product portfolio has accelerated its growth, making it a preferred employer for technology enthusiasts who want to work on cutting‑edge platforms that impact billions of lives. At Oracle, the culture is built around continuous learning, collaboration, and a deep commitment to diversity and inclusion. Employees are encouraged to innovate, experiment, and take ownership of their projects, while enjoying flexible benefits, robust learning programs, and opportunities to give back to the community through volunteer initiatives. The organization’s emphasis on employee well‑being, mentorship, and clear career pathways makes it an attractive destination for fresh graduates looking to launch a long‑term career in technology. The Technical Support Analyst role is a front‑line position within Oracle’s Cloud Services Support organization. As a fresher, you will be responsible for handling customer incidents, providing timely resolutions, and ensuring service quality metrics are met. You will work closely with senior engineers, product managers, and customers to troubleshoot complex issues, perform root‑cause analysis, and drive continuous improvement in support processes. Key Responsibilities: 1. Respond to customer tickets within defined SLA windows, ensuring accurate and courteous communication. 2. Diagnose, troubleshoot, and resolve technical issues related to Oracle Cloud products using SQL queries and diagnostic tools. 3. Escalate critical incidents to higher‑level support teams while maintaining clear documentation of all actions taken. 4. Conduct root‑cause analysis for recurring problems and propose preventive measures. 5. Collaborate with cross‑functional teams to reproduce and resolve complex incidents. 6. Maintain high case quality scores by following Oracle’s support best practices and knowledge‑base guidelines. 7. Participate in on‑call rotations and incident response drills to ensure 24x7 coverage. 8. Contribute to the creation and improvement of support documentation, FAQs, and knowledge articles. 9. Provide impactful communication to customers, translating technical jargon into understandable language. 10. Track and report on support KPIs such as response time, resolution time, and customer satisfaction. Tech Stack: Oracle Cloud Infrastructure (OCI), SQL, ServiceNow, Linux/Unix basics, REST APIs, basic scripting (Python/Bash), and familiarity with monitoring tools. Growth Path: Successful analysts can progress to Senior Support Analyst, then to Team Lead, and eventually to Cloud Solutions Architect or Product Specialist roles, with ample opportunities for certifications and internal mobility across Oracle’s global business units. Why Join Oracle? You will be part of a world‑renowned technology leader, gain exposure to industry‑leading cloud platforms, and develop a skill set that is highly marketable. The role offers structured training, mentorship from seasoned engineers, and a clear roadmap for career advancement, all while working on products that shape the future of digital transformation.