Technical Support - Voice / Blended

Universal Sales Corporation (USC) is a leading global supplier of industrial equipment and solutions, catering to sectors such as manufacturing, energy, and infrastructure. With a strong presence in India, the company focuses on delivering high‑performance machinery, precision bearings, induction heating systems, and IoT‑enabled monitoring devices. USC prides itself on a customer‑centric approach, leveraging cutting‑edge technology to improve equipment reliability and operational efficiency for its diverse client base.

The Hyderabad office serves as a strategic hub for the company's South‑India operations, offering a vibrant work environment where fresh engineering talent can grow alongside seasoned professionals. As a fresher‑friendly organization, USC invests heavily in training, mentorship, and exposure to real‑world industrial challenges, making it an attractive launchpad for engineering graduates looking to start a career in technical support and field services.

Role Summary

The Technical Support – Voice / Blended role is designed for recent engineering graduates who are eager to blend technical expertise with customer interaction. You will act as the first point of contact for clients, providing remote assistance via phone and chat, while also conducting on‑site condition monitoring of critical equipment. The position demands a solid understanding of bearings, induction heaters, and IoT sensors, coupled with strong communication and problem‑solving abilities.

Key Responsibilities

• Respond to client queries through voice and blended channels, delivering prompt and accurate technical assistance.
• Perform on‑site condition monitoring of industrial equipment, collecting data on vibration, temperature, and performance metrics.
• Diagnose and troubleshoot issues related to bearings, induction heating units, and IoT sensor networks.
• Conduct client induction sessions, explaining product features, installation procedures, and maintenance best practices.
• Maintain regular communication with customers to ensure satisfaction, address concerns, and drive repeat business.
• Collaborate closely with sales and marketing teams to identify upsell opportunities and promote technical solutions.
• Document all technical incidents, resolutions, and field observations in the company’s CRM system.
• Adhere to company protocols, safety standards, and professional conduct while on client premises.
• Participate in continuous learning programs to stay updated on emerging industrial technologies.
• Provide feedback to product development teams based on field observations and client requirements.

Tech Stack & Tools

• Mechanical knowledge of bearings and rotating equipment
• Electrical fundamentals of induction heating systems
• IoT sensor integration, data acquisition, and basic analytics
• CRM platforms (e.g., Salesforce, Zoho)
• Remote support tools (e.g., TeamViewer, Zoom)
• Basic MS Office and reporting tools

Growth Path

Starting as a Technical Support Executive, high performers can progress to Senior Technical Engineer, Field Service Manager, or even Product Specialist roles within the industrial equipment division. The company also offers cross‑functional moves into sales engineering, project management, and R&D.

Why Join USC?

• Hands‑on exposure to advanced industrial hardware and IoT solutions.
• Structured training and mentorship for fresh graduates.
• Opportunity to work directly with large‑scale manufacturers, building a strong professional network.
• Competitive salary package for entry‑level talent and clear career progression.
• Collaborative culture that values innovation, safety, and customer success.