Blue Yonder is a global leader in AI‑driven supply chain and retail solutions, helping Fortune 500 companies transform their operations with predictive analytics, demand forecasting and automated decision‑making. Headquartered in the United States, the company has a strong presence in India with development and support centres in major cities, including Pune. Blue Yonder’s culture emphasizes innovation, continuous learning, and a collaborative environment where engineers are encouraged to experiment with cutting‑edge technologies and contribute to real‑world business impact. The Associate Support Engineer – Application Support role in Pune is designed for fresh graduates and early‑career professionals who are passionate about troubleshooting complex enterprise applications. As a member of the Application Support team, you will work 24×7 in shift‑based rotations, providing high‑quality technical assistance to customers worldwide. Your day‑to‑day activities will involve diagnosing issues across Python‑based services, SQL/Oracle databases, API integrations, and cloud‑native deployments on Azure and Kubernetes. You will also collaborate closely with product engineering, DevOps, and partner teams to ensure that service level agreements (SLAs) and service level objectives (SLOs) are consistently met. **Key Responsibilities** 1. Deliver prompt, accurate application support to customers via ticketing systems, email and phone. 2. Investigate and resolve incidents related to application functionality, database queries, and API integrations. 3. Monitor application health using AppDynamics, Splunk or Kibana and act on proactive alerts. 4. Maintain SLA/SLO compliance and document case details for knowledge‑centered support. 5. Write and execute Python scripts for log analysis, data validation and automation of repetitive tasks. 6. Perform SQL/Oracle queries to troubleshoot data‑related discrepancies and generate reports. 7. Assist in debugging and troubleshooting containerized workloads on Kubernetes. 8. Contribute to knowledge‑base articles, run‑books and process improvement initiatives. 9. Participate in on‑call rotation and provide out‑of‑hours support as required. 10. Continuously upskill on Azure services, CI/CD pipelines (GitHub, Jenkins) and emerging monitoring tools. **Tech Stack**: Python, SQL, Oracle, REST APIs, MuleSoft (or similar), Microsoft Azure, Kubernetes, Docker, GitHub, Jenkins, AppDynamics, Splunk, Kibana. **Growth Path**: Starting as an Associate Engineer, you can progress to Senior Support Engineer, Technical Lead, and eventually move into Product Engineering, Cloud Architecture or Solution Consulting roles, depending on your interests and performance. Blue Yonder invests heavily in internal training, certifications (Azure, Kubernetes) and mentorship programs, ensuring a clear roadmap for career advancement. **Why Join Blue Yonder?** The company offers exposure to industry‑leading supply‑chain platforms, a vibrant multicultural team, and the chance to solve real business problems at scale. Employees benefit from competitive compensation, flexible shift allowances, continuous learning budgets, and a supportive environment that values work‑life balance while delivering world‑class support services.