Tech Mahindra BPS, the business process services arm of Tech Mahindra, is a global leader in delivering end‑to‑end digital transformation solutions for Fortune 500 clients. With a presence in over 30 countries, the company blends deep domain expertise with cutting‑edge technology to help clients in banking, healthcare, telecom, and many other sectors achieve operational excellence. The Hyderabad delivery centre, located at Pranava One, is a vibrant hub that houses thousands of professionals who work on high‑volume voice and digital processes for leading banks and healthcare providers. The culture emphasizes continuous learning, employee empowerment, and a strong focus on customer satisfaction, making it an attractive destination for fresh talent looking to start a career in the BPO/BPM space. The role of Customer Support Associate – Banking / Health Care Process is a front‑line position that involves handling inbound and outbound voice calls, addressing customer queries, and ensuring a seamless experience for end‑users of banking and health‑care services. Candidates will work on a rotational shift pattern, gaining exposure to 24/7 operations for male associates and day‑only shifts for female associates. The position is permanent and based out of the office, offering a stable career path with clear progression opportunities. Key Responsibilities: - Answer customer calls related to banking and health‑care products with professionalism and empathy. - Verify customer identity using KYC protocols and maintain data confidentiality. - Resolve transactional issues, account queries, and service complaints within defined SLAs. - Upsell or cross‑sell relevant products as part of the retention strategy. - Document call details accurately in the CRM system and update case status. - Escalate complex or unresolved issues to senior support or specialized teams. - Participate in regular training sessions to stay updated on product changes and compliance guidelines. - Adhere to quality standards, attend performance reviews, and contribute to team KPIs. - Provide feedback on process improvements and share best practices with peers. - Maintain a positive attitude and demonstrate teamwork during high‑volume periods. Tech Stack & Tools: The role primarily uses voice‑over‑IP (VoIP) telephony platforms, Customer Relationship Management (CRM) software such as Salesforce or custom banking portals, Microsoft Office suite for documentation, and basic analytics dashboards for monitoring performance metrics. Familiarity with banking terminology, health‑care regulations, and data privacy standards is advantageous. Growth Path: Starting as an Associate, high performers can advance to Senior Associate, Team Lead, Operations Manager, and eventually to specialized roles in Quality Assurance, Training, or Process Management. The company offers regular up‑skilling programs, certifications, and internal mobility across domains, enabling associates to broaden their expertise beyond voice support. Why Join Tech Mahindra BPS? The organization provides a structured onboarding program, mentorship from industry veterans, and exposure to real‑world banking and health‑care scenarios. Employees benefit from a competitive salary range, performance‑linked incentives, and a supportive work environment that values diversity and multilingual capabilities. The large scale of operations ensures job stability, while the emphasis on continuous improvement offers ample opportunities for personal and professional growth.