Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves Fortune 500 clients across telecom, banking, healthcare, and many other sectors. Its culture is built around innovation, continuous learning and a strong focus on customer centricity. As part of the larger Mahindra Group, Tech Mahindra invests heavily in upskilling its workforce and offers clear career pathways for fresh talent and experienced professionals alike. The International Voice Process Executive role is a front‑line position in Tech Mahindra’s Business Process Management (BPM) division. The role is based at the Electronic City Phase‑2 campus in Bengaluru and operates on a night‑shift schedule to cater to customers across the United States and other international markets. Candidates will be part of a dynamic, high‑energy team that handles inbound and outbound voice interactions, ensuring that every customer experience meets the company’s stringent quality standards. Key responsibilities include: 1. Answering inbound calls and making outbound calls for the international voice queue. 2. Providing accurate information, troubleshooting issues, and resolving queries in real time. 3. Maintaining a professional and courteous tone throughout each interaction. 4. Achieving and exceeding daily productivity and quality metrics. 5. Documenting call details and updating CRM/voice platform records. 6. Escalating complex issues to senior support teams when required. 7. Participating in regular training sessions to stay updated on product knowledge and process changes. 8. Contributing ideas for process improvement and customer satisfaction. 9. Adhering to data privacy and security guidelines. 10. Collaborating with peers and supervisors to meet team targets. The technology stack for this role typically includes voice‑over‑IP (VoIP) platforms, Customer Relationship Management (CRM) tools such as Salesforce or Zoho, and standard office applications like MS Office. Soft‑skill tools like active listening, empathy, and clear articulation are equally important. Growth path: Starting as an International Voice Process Executive, high performers can move to Senior Executive, Team Lead, Operations Manager, and eventually to specialized roles in Quality Assurance, Training, or Process Design. The company also offers cross‑functional mobility into other BPO, IT, or consulting domains. Why join Tech Mahindra? The organization offers an attractive salary package, two‑way cab facility, a structured onboarding program, and exposure to global customers. The walk‑in format speeds up hiring, and the company’s emphasis on continuous learning ensures that freshers can quickly acquire market‑relevant skills while building a solid career foundation.