Associate – Operations

WNS Global Services is a leading Business Process Management (BPM) company that partners with Fortune 500 firms across industries such as healthcare, insurance, travel, and banking. With a presence in more than 30 countries, WNS leverages analytics, automation, and domain expertise to deliver end‑to‑end solutions that drive operational efficiency for its clients. The company has consistently been recognized for its employee-friendly policies, robust learning platforms, and a culture that encourages innovation and continuous improvement.

The Associate – Operations role in Visakhapatnam is an entry‑level position designed for fresh graduates and candidates with up to two years of experience. The role primarily focuses on understanding, interpreting, and processing medical records for WNS’s healthcare clients. Candidates will work closely with senior analysts and client teams to ensure that data is accurately captured, validated, and transformed into actionable insights.

This position offers a solid foundation in BPM processes, exposure to healthcare documentation standards, and opportunities to develop analytical and communication skills in a fast‑paced environment.

Key Responsibilities

• Review and interpret medical records, ensuring completeness and accuracy.
• Perform data entry and validation tasks using WNS’s proprietary tools.
• Collaborate with cross‑functional teams to resolve data discrepancies.
• Generate daily and weekly reports on processing metrics.
• Maintain strict confidentiality and compliance with HIPAA and other data protection regulations.
• Identify process improvement opportunities and suggest automation ideas.
• Participate in regular training sessions to stay updated on industry standards.
• Assist in client communication when clarification on records is required.
• Support quality assurance audits and documentation.
• Contribute to knowledge‑base articles for future reference.

Tech Stack & Tools: MS Office (Excel, Word), WNS proprietary BPM platform, basic SQL for data extraction, and familiarity with electronic health record (EHR) systems.

Growth Path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, and eventually to Operations Manager or Business Analyst roles. WNS also offers rotational programs across domains, enabling employees to broaden their skill set.

Why Join WNS? The company provides a structured onboarding program, mentorship from industry experts, and a clear career trajectory. Employees benefit from a collaborative culture, flexible work arrangements, and access to continuous learning resources. For freshers, it is an ideal launchpad to build a career in BPM and healthcare analytics while gaining exposure to global clients.