24/7.ai is a leading global AI‑driven customer experience platform that helps brands automate and personalize interactions across voice, chat, email and social channels. Headquartered in the United States with a strong delivery presence in India, the company combines conversational AI, natural language processing and analytics to deliver seamless support experiences for Fortune‑500 clients. In India, 24/7.ai operates large contact‑center campuses in Hyderabad, Bangalore and Pune, offering a vibrant, technology‑focused work environment where fresh talent can grow alongside seasoned professionals. The International Voice role is part of the Global Customer Experience team. As an International Voice Associate you will be the voice of the brand for customers speaking English and other supported languages. You will handle inbound and outbound calls, resolve queries, troubleshoot technical issues and ensure a smooth, pleasant experience for customers across multiple time zones. The position is office‑based in Hyderabad and follows a 5‑day work week with two rotational week‑offs, including night shifts as per business needs. **Key Responsibilities** 1. Answer inbound international voice calls and provide accurate information and solutions. 2. Initiate outbound calls for follow‑ups, surveys or issue resolution. 3. Diagnose and troubleshoot technical problems using standard scripts and knowledge bases. 4. Maintain high service levels by meeting AHT, CSAT and SLA targets. 5. Document call details and update CRM systems in real time. 6. Multitask between call handling, data entry and knowledge‑base searches. 7. Coordinate with cross‑functional teams (technical, billing, logistics) to close complex cases. 8. Participate in shift handovers and share critical insights with the team. 9. Adhere to data‑privacy and security guidelines while handling customer information. 10. Contribute to continuous‑improvement initiatives and share best practices. **Tech Stack & Tools**: 24/7.ai’s proprietary AI‑assist platform, Salesforce/Zoho CRM, Avaya/NICE telephony systems, MS Office Suite, and basic troubleshooting utilities. **Growth Path**: High performers can progress to Senior Voice Associate, Team Lead, Operations Manager or specialize in AI‑training, quality assurance or process optimization within 12‑24 months. **Why Join 24/7.ai?** The company offers exposure to global clients, a technology‑first culture, structured training, attractive take‑home salary, free two‑way transportation, medical insurance for self and dependents, and a modest STW allowance. The rotational shift model ensures work‑life balance while providing flexibility for night‑owl professionals. This is an excellent launchpad for freshers aiming to build a career in international BPO and AI‑enabled customer service.