Microsoft Teams is a leading collaboration platform that connects millions of users worldwide. The platform offers chat, video conferencing, file sharing, and integration with a wide range of productivity tools. As part of the global Microsoft ecosystem, Teams plays a pivotal role in enabling remote work, digital transformation, and seamless communication across organizations of all sizes. The Tax Calling role is a remote position that focuses on providing customer support for tax-related inquiries. The primary responsibility is to call the county tax office, retrieve data through Netroline, and prepare tax documents with accurate status and property information. Candidates will work closely with the tax department to ensure compliance with U.S. tax laws and regulations. Key responsibilities include: 1. Making outbound calls to county tax offices to gather tax data. 2. Using Netroline to retrieve and verify tax information. 3. Preparing and filing tax documents with correct status and property details. 4. Maintaining accurate records of all calls and data retrieved. 5. Communicating clearly and professionally with customers and tax officials. 6. Demonstrating strong oral communication skills with a U.S. accent. 7. Writing concise and accurate reports. 8. Typing at a minimum of 25 words per minute with 98% accuracy. 9. Using Microsoft Excel and Word for data entry and documentation. 10. Adapting to flexible shifts, including weekdays and weekends, and being willing to work overtime. The role requires a graduate or undergraduate with 1–3 years of relevant experience in U.S. tax calling. The ideal candidate possesses excellent customer service skills, a solid understanding of tax laws, and a positive attitude towards remote work. Growth path: Successful performers can advance to senior tax specialist, team lead, or transition into broader customer support or compliance roles within Microsoft’s global operations. Why join? Microsoft offers a culture of innovation, continuous learning, and a commitment to diversity and inclusion. Remote work flexibility, competitive benefits, and opportunities to work on cutting‑edge technology make this role an attractive option for professionals looking to grow in a global tech environment. Overall, the Tax Calling position combines technical tax knowledge with strong communication skills, providing a rewarding career path within a leading technology organization.