Razorpay is one of India’s leading full‑stack fintech companies, founded in 2014 with the mission to simplify payments for Indian businesses. Over the past decade the company has built a robust, AI‑enabled stack that powers millions of merchants across India, Singapore and Malaysia. From seamless checkout experiences to payroll automation, smart payouts and real‑time risk intelligence, Razorpay’s platform is the financial backbone for startups, unicorns and large enterprises alike. The firm processes more than $180 billion in annualised transactions and counts global brands such as Airbnb, Facebook, Zomato and Indian Oil among its customers. Backed by investors like GIC, Tiger Global and Mastercard, Razorpay continues to expand its product suite and geographic footprint, making it a dynamic place for fresh talent to grow. The Business Operations Analyst role sits at the intersection of product, customer success and operations. As a Customer Onboarding Associate, you will be the first point of contact for new payroll platform users, guiding them through the setup journey, ensuring data accuracy, and delivering a friction‑free experience. You will collaborate closely with product, engineering and compliance teams to resolve issues quickly and provide actionable insights that improve the onboarding funnel. Key Responsibilities: 1. Conduct clear, professional conversations with new customers during the onboarding phase. 2. Walk customers step‑by‑step through payroll platform configuration, document requirements and verify completion. 3. Maintain detailed records of onboarding progress in Excel/Google Sheets, using functions like VLOOKUP, filters and conditional formatting. 4. Generate regular status reports for internal stakeholders, highlighting pending tasks and projected closure dates. 5. Escalate technical or compliance blockers to relevant internal teams and follow up until resolution. 6. Identify recurring onboarding challenges and suggest process improvements. 7. Ensure all onboarding activities are completed within defined SLAs while maintaining high quality. 8. Provide post‑onboarding support for a smooth transition to the Customer Success team. 9. Contribute to knowledge‑base articles and SOPs for future onboarding cycles. 10. Participate in cross‑functional meetings to align on product updates and customer feedback. Tech Stack & Tools: The role primarily uses Microsoft Excel, Google Sheets, CRM platforms (e.g., Salesforce), and internal ticketing systems. Familiarity with SaaS payroll tools and basic data analysis concepts is beneficial. Growth Path: Successful analysts can progress to Senior Business Operations Analyst, Operations Manager, or Product Operations Lead, with exposure to product strategy and data‑driven decision making. Why Join Razorpay? You will work in a high‑velocity environment that values ownership, autonomy and continuous learning. The company’s culture encourages questioning senior leaders, rapid experimentation and rapid career progression. With a diverse, 3000‑plus employee base and a clear focus on fintech innovation, Razorpay offers fresh graduates a platform to make a tangible impact on the future of money movement in Asia.