Wipro Limited is a global technology services and consulting company that has been a pioneer in digital transformation, engineering, and operations for over four decades. With a presence in 65 countries and a workforce of more than 230,000 employees, Wipro is known for its culture of continuous innovation, skill development, and a strong focus on delivering value to clients across industries. The company’s mission is to help organizations navigate complex digital challenges while fostering a collaborative and inclusive workplace. The Associate – Maps role is part of Wipro’s Graduates Recruitment program, targeting fresh graduates who are eager to start a career in customer support and technical operations. As an Associate, you will be the first point of contact for clients, handling queries via telephone and email, diagnosing issues, and guiding users through solutions. The role blends customer service with technical troubleshooting, requiring you to understand product features, document interactions accurately, and adhere to service‑level agreements (SLAs). Key responsibilities include: 1. Responding to customer requests through phone and email. 2. Diagnosing and resolving technical and product‑related issues. 3. Escalating complex problems to higher tiers when necessary. 4. Maintaining detailed records of all customer interactions in the designated system. 5. Identifying recurring problem patterns and contributing to process improvement. 6. Assisting in the creation and maintenance of self‑help documentation. 7. Participating in product‑specific and technical training sessions. 8. Meeting daily case‑resolution targets and SLA metrics. 9. Collaborating with cross‑functional teams to ensure a seamless customer experience. 10. Continuously learning new products and processes to enhance support quality. Tech stack: While the role is primarily customer‑service oriented, you will work with internal knowledge bases, ticketing systems, and basic troubleshooting tools. Exposure to product APIs and configuration settings may occur as you progress. Growth path: Starting as an Associate, you can advance to Senior Associate, Team Lead, and eventually to roles such as Process Manager or Technical Lead, depending on performance and skill development. Wipro’s structured career ladder and regular performance reviews provide clear pathways for advancement. Why join Wipro? The company offers a supportive learning environment, competitive compensation, and opportunities to work on cutting‑edge technologies. Employees benefit from a strong emphasis on work‑life balance, diverse projects, and a culture that values innovation and continuous improvement. Overall, the Associate – Maps position is ideal for graduates who enjoy problem‑solving, have strong communication skills, and want to build a career in a global, customer‑centric organization.