Associate (HERO Org)

Amazon is one of the world’s most customer‑obsessed companies, operating in more than 20 countries with a portfolio that spans e‑commerce, cloud computing, digital streaming and artificial intelligence. In India, Amazon has built a massive logistics and fulfillment network that powers millions of orders every day, creating a vibrant ecosystem for sellers, buyers and partners. The company’s culture is driven by its Leadership Principles, which encourage ownership, bias for action, and relentless focus on delivering value to customers.

Within Amazon India, the HERO (Handling Exceptional & Routine Operations) organization is a critical arm that ensures smooth scheduling, high‑volume transaction processing, and seamless customer experiences across various service lines. The HERO team works closely with cross‑functional stakeholders, leveraging data‑driven insights to continuously improve processes and maintain the highest standards of quality.

The Associate role in the HERO organization is designed for fresh graduates who are eager to dive into a fast‑paced operational environment. As an Associate, you will be responsible for handling large volumes of scheduling transactions, identifying process bottlenecks, and contributing to continuous‑improvement initiatives. You will work with data sets, interact with customers, and ensure adherence to Service Level Agreements (SLAs).

This position offers a solid foundation for a career in operations, analytics, or product management within Amazon.

Key Responsibilities

• Process high‑volume scheduling transactions while following standard operating procedures.
• Identify and propose process‑improvement ideas; actively participate in Lean and continuous‑improvement projects.
• Maintain the highest quality standards and work towards enhancing the overall customer experience.
• Respond to customer queries promptly and resolve issues within defined SLAs.
• Monitor and adhere to process‑level Service Level Agreements, escalating when necessary.
• Conduct deep‑dive analyses on critical processes, ensuring attention to detail and accuracy.
• Demonstrate proactive ownership of deliverables and meet deadlines consistently.
• Work with large data sets using Excel, SQL, or similar tools to generate insights and support decision‑making.
• Collaborate with cross‑functional teams to streamline workflows and reduce operational friction.
• Document process changes and train peers on new procedures.

Tech Stack & Tools: MS Excel, SQL, basic Python for data manipulation, Amazon internal dashboards, and AWS tools for reporting.

Growth Path: High performers can progress to Senior Associate, Team Lead, Operations Manager, or transition into specialized roles such as Business Analyst, Product Owner, or Program Manager within Amazon’s vast ecosystem.

Why Join Amazon: You will be part of a globally recognized brand that invests heavily in employee development, offers exposure to cutting‑edge technologies, and provides clear, merit‑based career progression. The role offers a blend of operational rigor and analytical exposure, making it an ideal launchpad for ambitious freshers.