Computer Generated Solutions (CGS) is a fast‑growing Business Process Management (BPM) and BPO services provider headquartered in Hyderabad’s Hi‑Tech City. With a client portfolio that spans telecom, banking, e‑commerce and consumer electronics, CGS has built a reputation for delivering high‑quality customer experience solutions at scale. The company prides itself on a youthful workforce, a culture of continuous learning, and a commitment to employee growth – traits that have helped it achieve a 3.3‑star rating on major employer review platforms. The role of Technical Support Engineer (Chat/Voice) is designed for fresh graduates and early‑career professionals who are passionate about helping customers solve technical issues. This is a pure customer‑facing position where you will interact with end‑users via live chat, voice calls, and blended channels, guiding them through troubleshooting steps, answering product‑related queries, and ensuring a smooth resolution experience. No heavy coding or deep engineering background is required; instead, the focus is on clear communication, empathy, and a solid grasp of basic IT concepts. Key Responsibilities: 1. Respond to customer queries on chat and voice platforms within defined SLAs. 2. Diagnose and troubleshoot hardware, software, and connectivity issues. 3. Escalate complex problems to higher‑level support while maintaining ownership. 4. Document each interaction accurately in the ticketing system. 5. Provide step‑by‑step guidance on product usage and configuration. 6. Participate in shift rotations, including night and weekend slots, to ensure 24x7 coverage. 7. Contribute to knowledge‑base articles and FAQs for recurring issues. 8. Meet or exceed quality and customer satisfaction metrics. 9. Attend regular training sessions on new tools, products, and soft‑skill development. 10. Collaborate with cross‑functional teams such as QA, product, and operations to improve service delivery. Tech Stack & Tools: Windows OS, Microsoft Office, remote desktop utilities, ticketing platforms (e.g., Freshdesk, Zendesk), basic networking concepts (IP, DNS), and CRM tools. Growth Path: Starting as a Technical Support Engineer, high performers can move to Senior Support Engineer, Team Lead, or specialize into Quality Assurance, Process Management, or even Product Support roles. The company offers structured learning programs, certifications, and internal mobility to help you shape a long‑term IT career. Why Join CGS via Naukri.com? You get a clear, no‑coding entry point into the IT services industry, a supportive environment that values communication skills over formal degrees, competitive salary, and the chance to work with a diverse client base. The walk‑in interview format also eliminates the hassle of scheduling, allowing you to showcase your abilities on the spot.