Startek (Aegis Customer Support Services Pvt. Ltd.) is a global leader in business process outsourcing, delivering end‑to‑end customer experience solutions for some of the world’s biggest brands. With a strong footprint in India, Startek combines technology, analytics and a people‑first culture to help clients transform their customer journeys. The Bengaluru centre, located in the bustling Shivaji Nagar area, is known for its high‑energy environment, modern infrastructure and a focus on continuous learning. As part of its expansion in the financial services vertical, Startek is conducting a mega walk‑in drive to hire fresh B.Com/M.Com graduates for a Mutual Fund Voice Process, primarily handling SBI Mutual Fund products. The role is designed for recent graduates who are enthusiastic about mutual funds, possess good communication skills, and are eager to start a career in customer support. Selected candidates will receive NISM certification training, enabling them to confidently explain fund schemes, assist with systematic investment plans (SIPs), and resolve queries related to folio details, redemptions, and transaction statuses. The position offers a six‑day work schedule with Sundays fixed off and a rotational day‑shift pattern. **Key Responsibilities** 1. Answer inbound customer calls and respond to emails regarding SBI Mutual Fund products. 2. Explain various mutual fund schemes, their risk profiles, and performance metrics. 3. Guide customers through the setup, modification, and cancellation of SIPs. 4. Provide end‑to‑end assistance on folio details, redemption processes, and account statements. 5. Cross‑sell relevant mutual fund products based on customer needs and eligibility. 6. Maintain accurate records of interactions in the CRM system and update transaction statuses. 7. Meet daily call handling, resolution time, and quality score targets. 8. Participate in regular training sessions, including NISM certification and soft‑skill workshops. 9. Escalate complex issues to senior associates or the grievance team as per SOPs. 10. Contribute ideas for process improvement and customer experience enhancement. **Tech Stack & Tools**: Voice over IP (VoIP) platforms, CRM software (e.g., Salesforce or in‑house tools), Microsoft Office Suite, NISM e‑learning portal, and basic spreadsheet handling. **Growth Path**: High performers can progress to Senior Associate, Team Lead, Operations Manager, or specialize further into mutual fund advisory or product management roles within Startek’s financial services vertical. **Why Join**: The role offers on‑the‑job training, NISM certification at no cost, exposure to a leading financial brand (SBI Mutual Fund), and a clear career ladder in a fast‑growing BPO environment. The mega walk‑in drive also provides a transparent hiring process with immediate feedback, making it an ideal entry point for fresh graduates aiming to build a career in finance‑focused customer service.