Mega Walkin Drive on 14th Nov'26 - Bangalore

HCL Technologies is one of India’s leading global IT services and consulting firms, with a presence in more than 50 countries and a workforce of over 200,000 professionals. The company has built a reputation for delivering end‑to‑end technology solutions across domains such as banking, healthcare, telecom, and manufacturing. HCL’s culture emphasizes continuous learning, innovation, and a customer‑first mindset, making it an attractive destination for fresh talent looking to start a career in the IT services industry.

The Mega Walk‑in Drive scheduled for 14th November 2026 at the Whitefield campus is specifically designed for fresh graduates from Arts and Science streams who are eager to begin a career in voice‑based customer support. The role, titled Process Associate – Voice, will place candidates in the US shift, handling inbound and outbound calls for networking domain customers. This is a full‑time, permanent position with a clear growth trajectory from Associate to Team Lead and eventually to Operations Manager, depending on performance and skill development.

Key responsibilities include

• Respond promptly to customer queries via email, chat, and voice channels.
• Accurately capture and update customer data across multiple CRM systems.
• Troubleshoot basic networking issues and provide step‑by‑step solutions.
• Escalate complex problems to senior technical teams while ensuring proper documentation.
• Maintain high levels of customer satisfaction by adhering to service level agreements.
• Participate in regular training sessions on product knowledge and communication skills.
• Generate daily and weekly performance reports for the operations lead.
• Collaborate with cross‑functional teams to improve process efficiency.
• Handle billing and account verification tasks when required.
• Contribute ideas for process improvement during team meetings.

The tech stack for this role primarily involves CRM tools (such as Salesforce or ServiceNow), ticketing systems, and basic networking concepts like DNS, DHCP, and VPN. While no deep technical coding is required, familiarity with Windows OS, MS Office, and internet troubleshooting tools is beneficial.

Growth at HCL is structured; high‑performing associates can move into specialized voice‑billing, quality assurance, or training roles. The company also offers certifications in networking fundamentals and soft‑skill development, which are funded by HCL. Joining HCL provides exposure to global clients, a supportive learning environment, and a competitive compensation package that includes performance bonuses and health benefits.

Freshers get the chance to work on real‑world problems from day one, making it an ideal launchpad for a long‑term career in IT services and customer success.