Tech Mahindra is one of India’s leading information technology and business process outsourcing (BPO) companies, serving Fortune 500 clients across the globe. With a presence in more than 90 countries, the firm focuses on digital transformation, cloud services, and customer experience management. Its BPO arm, often referred to as Tech Mahindra BPM, delivers end‑to‑end support solutions for telecom, banking, healthcare, and retail sectors, making it a preferred employer for fresh talent looking to start a career in customer service. The Mega Walk‑in Customer Support role is a high‑volume recruitment drive aimed at hiring 300 fresh and experienced candidates for voice and non‑voice operations in Hyderabad. The position is based at the Secunderabad campus (Plot No 53/a, Ohri Towers, 1‑154, Sebastian Road, Near Clock Tower) and offers immediate joining with a rotational shift schedule. Candidates will be part of a dynamic team that handles both inbound and outbound calls for domestic customers, ensuring high service quality and customer satisfaction. **Role Summary** The selected associate will work on a domestic voice support process, handling queries in multiple regional languages while maintaining compliance with process guidelines. The role demands fluency in Tamil (reading and writing) and basic proficiency in English. Candidates will be exposed to industry‑standard CRM tools, call monitoring systems, and performance dashboards. **Key Responsibilities** 1. Answer inbound customer calls with professionalism and empathy. 2. Initiate outbound calls for follow‑ups, surveys, and issue resolution. 3. Accurately capture customer information and update CRM records. 4. Resolve queries related to billing, service activation, and technical issues. 5. Escalate complex problems to senior analysts as per SOPs. 6. Meet daily call handling and quality metrics set by the operations team. 7. Participate in regular training sessions and knowledge‑sharing forums. 8. Provide feedback on process improvements and customer pain points. 9. Adhere to shift timings, attendance, and punctuality norms. 10. Maintain a positive attitude and contribute to a collaborative team environment. **Tech Stack & Tools** The role primarily uses CRM platforms such as Salesforce or Tech Mahindra’s proprietary ticketing system, along with Microsoft Office Suite, call recording software, and performance analytics dashboards. Basic computer literacy and typing speed of at least 30 wpm are expected. **Growth Path** Tech Mahindra offers a clear career ladder: Customer Support Associate → Senior Associate → Team Lead → Operations Manager → Process Owner. High performers receive regular performance bonuses, skill‑enhancement workshops, and opportunities to shift into specialized domains like digital banking support or AI‑driven chat assistance. **Why Join Tech Mahindra?** - Global brand reputation and exposure to multinational clients. - Structured onboarding and continuous learning programs. - Competitive salary with performance incentives and health benefits. - A vibrant campus culture that encourages innovation, diversity, and work‑life balance. - Direct pathway to internal mobility across technology, consulting, and BPO verticals. Overall, this walk‑in drive is an excellent entry point for candidates who are fluent in Tamil, eager to develop customer‑service expertise, and looking for a stable, growth‑oriented career in a world‑class organization.