Sagacity India, operating under the brand Sagility, is a technology‑enabled Business Process Management (BPM) services provider that specializes in the US healthcare payer space. With more than 28,000 employees spread across India, the Philippines, the USA, Jamaica and Colombia, Sagility delivers end‑to‑end solutions ranging from claims processing and payment integrity to member engagement and analytics. The company is recognised by industry analysts such as Everest Group for its leadership in Healthcare Payer Operations, and it continuously invests in digital platforms, AI‑driven automation and a robust knowledge‑base to help clients improve patient outcomes while reducing costs. The International Voice Process Executive role is designed for fresh graduates who are eager to start a career in a global BPO environment. As a voice associate, you will be the first point of contact for US‑based customers, handling healthcare claim queries, updating records, and ensuring that service level agreements (SLAs) are met. The position offers a structured on‑the‑job training program, exposure to real‑world healthcare processes, and a clear growth trajectory from associate to senior analyst and eventually to team lead or operations manager. **Key Responsibilities** 1. Process US healthcare claims with high accuracy and within stipulated timelines. 2. Address and resolve customer queries over phone or chat in a professional manner. 3. Maintain and update customer records in the central CRM system. 4. Adhere to client‑defined SLAs, quality benchmarks, and compliance guidelines. 5. Apply quick decision‑making skills to troubleshoot issues and ensure smooth workflow. 6. Document interactions and escalations as per standard operating procedures. 7. Participate in regular performance reviews and training sessions. 8. Contribute to continuous improvement initiatives by sharing feedback. 9. Collaborate with cross‑functional teams such as Quality, Training, and Operations. 10. Ensure high customer satisfaction scores through empathy and effective communication. **Tech Stack & Tools**: The role primarily uses CRM platforms (e.g., Salesforce, ServiceNow), Microsoft Office suite, and internal knowledge‑bases. Basic familiarity with Windows OS and internet navigation is sufficient; all specialized tools are covered during training. **Growth Path**: Starting as a Voice Process Executive, high performers can move to Senior Executive, Team Lead, Operations Analyst, and eventually to Managerial positions within the healthcare domain. The company also offers opportunities to shift into specialized tracks such as Quality Assurance, Training, or Process Design. **Why Join Sagility?** - Work with a global leader in US healthcare processing, gaining exposure to international standards. - Comprehensive training program with mentorship and clear career ladders. - Weekend offs (Saturday‑Sunday) and free two‑way cab facility for a comfortable commute. - A supportive, inclusive culture that encourages learning, innovation, and work‑life balance. - Opportunity to build an international career without prior experience, leveraging the brand’s strong client portfolio.