Sutherland is a global digital transformation leader that has been shaping customer experiences for more than 39 years. With a strong foothold in robotic process automation, conversational AI, and cloud‑based platforms, the company helps its clients deliver instant, relevant, and frictionless services. Its culture of "One Sutherland" emphasizes trust, value, and continuous innovation, making it an attractive destination for fresh talent looking to grow in a technology‑driven environment. The firm’s commitment to upskilling its workforce through e‑learning and real‑time project exposure ensures that new joiners quickly become proficient in the latest digital tools. The role of a New Campus Associate is designed for fresh graduates of the 2026 batch who are eager to start a career in customer experience management. As a Consultant, you will be the first point of contact for customers across multiple channels – voice, email, chat, and social media. You will apply problem‑solving techniques, adhere to service level agreements, and contribute to the overall satisfaction metrics of the contact centre. The position offers a structured learning path, exposure to industry‑leading automation tools, and the chance to work in a fast‑paced, multicultural environment. Key Responsibilities: 1. Resolve customer inquiries and issues via email, chat, or social media with professionalism and empathy. 2. Meet or exceed monthly Customer Satisfaction (CSAT) and productivity targets. 3. Maintain 100% schedule adherence and ensure zero absenteeism. 4. Follow data security policies and sign non‑disclosure agreements. 5. Complete mandatory upskilling modules and e‑courses for continuous improvement. 6. Participate actively in coaching sessions and implement feedback. 7. Achieve contact‑center statistics and SLAs as defined in the contract. 8. Contribute to reducing program shrinkage by adhering to shift timings and operational guidelines. 9. Document interactions accurately in the CRM/ticketing system. 10. Collaborate with team members and share best practices to enhance overall service quality. The tech stack primarily includes CRM platforms, ticketing tools, Microsoft Office suite, and chat applications, with exposure to AI‑enabled bots and analytics dashboards. Career growth can progress from Associate to Senior Associate, Team Lead, and eventually to Managerial roles, supported by regular performance reviews and internal mobility programs. Joining Sutherland offers a blend of global exposure, robust training, and a supportive culture that values learning and innovation, making it an ideal launchpad for fresh graduates aiming for a long‑term career in the digital services arena.