Zimperium is a global leader in mobile security, delivering AI‑driven, on‑device protection for enterprises, governments and large organisations. Founded in 2012, the company has built a reputation for pioneering Mobile Threat Defense (MTD) solutions that safeguard iOS, Android and Windows devices against sophisticated attacks such as malware, phishing, zero‑day exploits and network‑based threats. With a presence in over 30 countries and a client base that includes Fortune‑500 firms, Zimperium combines deep security expertise with cutting‑edge machine learning to provide real‑time, privacy‑preserving protection. The Technical Product Support Engineer will be the frontline technical champion for Zimperium’s customers, helping them deploy, troubleshoot and optimise the company’s endpoint and MTD platform. Reporting to the Customer Success team, the role blends deep technical knowledge with strong communication skills to ensure high customer satisfaction and rapid issue resolution. You will work closely with product, engineering and DevOps teams across multiple time zones, translating complex security concepts into actionable solutions for clients. **Key Responsibilities** 1. Diagnose and resolve complex technical issues reported by customers on Zimperium’s mobile security platform. 2. Develop and maintain detailed technical documentation, including customer‑specific fixes, work‑arounds and best‑practice guides. 3. Create and manage JIRA tickets for product bugs, collaborating with engineering to drive timely resolutions. 4. Conduct root‑cause analysis, perform log analysis and use SQL queries to extract actionable insights. 5. Provide hands‑on assistance for integrations with MDM solutions such as Microsoft Intune, AirWatch, MobileIron and Citrix. 6. Assist customers in configuring and monitoring SIEM tools like Splunk or ArcSight for security event correlation. 7. Participate in on‑call rotation and support escalations, ensuring SLA compliance. 8. Gather customer feedback, advocate for feature enhancements and contribute to product roadmap discussions. 9. Deliver product demos, training sessions and post‑sales technical workshops. 10. Collaborate with cross‑functional teams to validate releases, perform regression testing and ensure smooth roll‑outs. **Tech Stack**: SQL, Python, Java scripting, Unix/Linux, AWS services, Docker, OpenStack, PostgreSQL, Kafka, Android Studio (adb, JUnit), Xcode, MDM platforms, SIEM tools. **Growth Path**: Starting as a Technical Support Engineer, high performers can progress to Senior Support Engineer, Technical Account Manager, or move into Product Management, Solutions Architecture or Security Engineering roles within Zimperium’s global ecosystem. **Why Join Zimperium?** The company offers exposure to cutting‑edge mobile security technologies, a collaborative multicultural environment, and the chance to work on products that protect millions of devices worldwide. Employees enjoy continuous learning opportunities, mentorship from industry veterans, and a clear career ladder that rewards technical expertise and customer‑centric mindset.