Support Engineer 1

Oracle is a global technology leader that integrates data, infrastructure, applications, and AI to drive digital transformation across industries. With a presence in more than 175 countries, Oracle helps businesses of all sizes innovate, scale, and stay secure. The company’s cloud platform, database solutions, and enterprise software are used by millions, making it a pivotal player in the modern IT ecosystem. Oracle’s culture emphasizes continuous learning, collaboration, and a commitment to diversity and inclusion, offering employees a vibrant environment where ideas are nurtured and career growth is encouraged. The Support Engineer 1 role is an entry‑level position designed for fresh graduates who are eager to start a career in technical support and service delivery. Reporting to senior support staff, the engineer will act as the first point of contact for customers, handling queries via phone, email, or chat, and providing troubleshooting assistance for Oracle’s suite of products. The role blends customer interaction with technical problem‑solving, documentation, and the early adoption of automation tools to streamline support processes. **Key Responsibilities** 1. Serve as the primary contact for customers, managing inquiries through phone, electronic, or in‑person channels. 2. Diagnose and resolve simple technical issues related to assigned Oracle products with minimal guidance. 3. Document all activities on service requests and contribute to knowledge‑base articles and troubleshooting guides. 4. Coordinate with senior engineers to report design, reliability, or maintenance bugs and assist in their resolution. 5. Leverage basic automation and AI‑assistance tools to identify root causes of recurring issues. 6. Provide support to internal teams and stakeholders on diverse technical scenarios. 7. Monitor personal performance metrics and ensure timely closure of service requests. 8. Assist in translation of technical and non‑technical queries when required. 9. Participate in continuous learning programs to deepen product knowledge and technical skills. 10. Contribute ideas for improving support workflows, guidelines, and best practices. **Tech Stack & Tools**: Oracle Cloud Infrastructure, SQL, basic scripting (Shell/Python), ITIL framework, incident management platforms, AI‑driven assistance tools, and standard office productivity suites. **Growth Path**: Successful engineers can progress to Senior Support Engineer, Technical Consultant, or Product Specialist roles, eventually moving into solution architecture or product management tracks. Oracle invests heavily in upskilling through certifications, internal training, and mentorship programs. **Why Join Oracle?**: Working at Oracle provides exposure to cutting‑edge cloud and AI technologies, a robust learning ecosystem, and the chance to solve real‑world problems for Fortune‑500 customers. The company’s inclusive culture, competitive compensation, and clear career ladders make it an attractive launchpad for ambitious technologists.