Accenture is a global professional services company with leading capabilities in digital, cloud and security. With more than 700,000 employees serving clients in 120+ countries, the firm helps businesses transform their operations, improve customer experiences and drive sustainable growth. In India, Accenture has a strong presence across major technology hubs, offering a collaborative environment that encourages continuous learning, innovation and career progression. The company’s culture is built around inclusion, meritocracy and a commitment to delivering measurable impact for clients. The role of a Software/Application/Cloud Tech Support Associate is designed for fresh graduates who are eager to start their career in IT services. As a member of the Service Desk team, you will be the first point of contact for internal and external users facing technical issues. You will develop a deep understanding of production systems, incident management processes, and disaster‑recovery procedures while honing your problem‑solving and communication skills. The position offers a structured learning path, mentorship from senior engineers, and exposure to a variety of technologies used across Accenture’s client landscape. **Key Responsibilities** 1. Monitor and respond to incidents and service requests raised through the ticketing system. 2. Diagnose, troubleshoot, and resolve hardware, software, and network issues within defined SLAs. 3. Escalate complex problems to higher‑level support teams while ensuring clear communication with stakeholders. 4. Participate in root‑cause analysis and contribute to knowledge‑base articles. 5. Assist in the implementation and testing of disaster‑recovery and business‑continuity plans. 6. Enforce data‑retention policies and ensure compliance with security standards. 7. Collaborate with cross‑functional teams to improve service‑desk processes and automation. 8. Provide timely status updates to users and management during major incidents. 9. Conduct basic system health checks and preventive maintenance activities. 10. Support onboarding and off‑boarding activities for user accounts and devices. **Tech Stack**: Windows/Linux operating systems, Microsoft Office 365, ServiceNow or similar ticketing tools, basic cloud concepts (AWS, Azure), networking fundamentals, remote desktop utilities, and scripting basics (PowerShell/Bash). **Growth Path**: Successful associates can progress to Senior Analyst – Service Desk, then to Service Delivery Manager or specialize in Cloud Operations, Cybersecurity, or Application Management. Accenture’s internal mobility program encourages lateral moves across domains, enabling a versatile career trajectory. **Why Join Accenture?** The company offers a robust onboarding program, continuous up‑skilling through Accenture Academy, exposure to global projects, and a performance‑driven culture that rewards innovation. Freshers gain real‑world experience early, work alongside industry experts, and benefit from a supportive ecosystem that values work‑life balance and employee well‑being.