HCL Technologies is a global IT services powerhouse with a presence in over 40 countries and a workforce of more than 200,000 professionals. The company helps enterprises reimagine their businesses through digital transformation, cloud, cybersecurity, and automation. HCL’s culture is built around "Ideapreneurship", encouraging employees to innovate, take ownership, and deliver value to customers. Over the years, HCL has earned multiple accolades for its employee-friendly policies, learning opportunities, and strong client relationships. The Mega Walk‑In Drive is targeted at fresh graduates from the 2025 batch who have completed B.Com, BBA or BA programmes. The role is a Non‑Tech, Non‑Voice Support position in the Customer Success, Service & Operations department, primarily handling US‑shift email and chat queries for HCL’s global clientele. Candidates will work on the US night shift (typically 9 PM – 6 AM IST), providing timely resolutions, maintaining service level agreements, and ensuring a seamless customer experience. Key Responsibilities: 1. Respond to customer emails and chat messages in English with professionalism and accuracy. 2. Log, track, and resolve service tickets using HCL’s internal ticketing tools. 3. Perform data entry and basic accounting tasks as required by the client. 4. Generate daily and weekly reports on ticket status and resolution metrics. 5. Collaborate with cross‑functional teams to escalate complex issues. 6. Maintain up‑to‑date knowledge of client products, policies, and procedures. 7. Ensure compliance with data privacy and security standards. 8. Participate in regular training sessions and skill‑up programs. 9. Provide feedback for process improvements and documentation. 10. Meet or exceed defined key performance indicators (KPIs) such as first‑response time and customer satisfaction scores. Tech Stack & Tools: MS Office Suite (Word, Excel, PowerPoint), Outlook, HCL Service Desk, CRM platforms, basic accounting software, and internet browsers. While the role is non‑technical, familiarity with these tools is essential. Growth Path: Freshers start as Customer Support Executives and can progress to Senior Executive, Team Lead, Operations Manager, and eventually to specialized roles in Service Delivery or Business Analysis. HCL offers continuous learning through its internal L&D portal, certifications, and mentorship programs. Why Join HCL? The company provides a structured career roadmap, exposure to global clients, and a supportive environment that values innovation. Fresh graduates gain real‑world experience in a multinational setting, develop strong communication and analytical skills, and enjoy competitive compensation with performance‑linked incentives.