Network (Support) Engineer

Naukri.com is India’s largest online job portal, connecting millions of job seekers with top employers across sectors. Founded in 1997, the platform has evolved into a comprehensive career ecosystem offering resume services, skill‑upskilling resources, and data‑driven hiring solutions. With a strong focus on technology and innovation, Naukri.com continuously invests in AI‑powered matching, mobile‑first experiences, and a vibrant community of professionals. The company’s culture promotes continuous learning, cross‑functional collaboration, and a merit‑based growth trajectory, making it an attractive destination for tech talent. The Network (Support) Engineer role is positioned within the Engineering – Hardware & Networks department, reporting to the Services Line – Engineering Services. The incumbent will be responsible for delivering L2 and L3 support for Microsoft Teams workloads, ensuring seamless audio, video, and calling experiences for enterprise customers. This is a full‑time, permanent position based in Bengaluru, where the candidate will work closely with cross‑functional teams including product engineering, security, and cloud services to resolve complex issues and drive product improvements. **Key Responsibilities** 1. Provide L2/L3 troubleshooting for Teams Chat, Meetings, and Calling workloads. 2. Analyse logs, traces, SIP, RTP, and ICE protocols to identify root causes. 3. Conduct detailed root‑cause analysis and implement permanent fixes. 4. Resolve audio/video quality and connectivity problems for end‑users. 5. Generate and present team usage reports to stakeholders. 6. Collaborate with product, security, and network teams to drive incident resolution. 7. Configure and manage Teams features such as Auto‑Attendant, Call Queues, and Direct Routing. 8. Perform network diagnostics (TCP/IP, DNS, QoS) and ensure optimal call quality. 9. Utilize PowerShell and Teams Admin Center for policy enforcement and automation. 10. Stay updated with Microsoft Entra, Exchange, and emerging cloud‑native networking technologies. **Technical Stack**: Microsoft Teams architecture, VoIP protocols (SIP, RTP, Direct Routing, Operator Connect), TCP/IP, DNS, QoS, PowerShell, Teams Admin Center, Azure Entra, Exchange Online, CQD, and advanced log‑analysis tools. **Growth Path**: Successful engineers can progress to Senior Support Engineer, Technical Lead, or Solutions Architect roles within the Microsoft 365 ecosystem. Exposure to large‑scale cloud deployments and cross‑team collaborations opens pathways to product management or cloud‑platform engineering. **Why Join Naukri.com**: Working at Naukri.com offers a unique blend of a fast‑paced tech environment and a stable, well‑established corporate structure. Employees benefit from continuous up‑skilling programs, mentorship from industry veterans, and a culture that rewards innovation and customer‑centric problem solving. The Bengaluru office provides a modern campus, flexible work‑from‑home options, and a vibrant community of engineers driving the future of digital hiring.