Customer Service Coordinator

Oracle is a global technology leader that provides cloud, database, and enterprise software solutions to millions of customers worldwide. With a presence in over 175 countries, Oracle has built a reputation for innovation, reliability, and customer-centricity. The company’s Bengaluru hub is a key center for support, services, and product development, attracting top talent from across India. The Customer Service Coordinator role is designed for freshers and early-career professionals who are passionate about helping users solve technical challenges. As a coordinator, you will be the first point of contact for customers seeking assistance with product access, account management, configuration, and general technical troubleshooting. You will handle queries via phone, email, and web-based support channels, following established procedures and leveraging available resources to resolve issues efficiently. Key responsibilities include: 1. Responding to customer inquiries in a timely and professional manner. 2. Troubleshooting technical problems using diagnostic tools and knowledge bases. 3. Documenting all interactions and resolutions in the ticketing system. 4. Escalating complex issues to specialized technical teams. 5. Assisting with onboarding new and existing users. 6. Collaborating with cross-functional teams to improve support processes. 7. Maintaining a high level of customer satisfaction and service quality. 8. Participating in continuous learning and training programs. 9. Contributing to knowledge base articles and FAQs. 10. Monitoring and reporting on support metrics. Tech stack: Microsoft Windows, Oracle Cloud services, ticketing systems (e.g., ServiceNow), and basic scripting for troubleshooting. Growth path: Starting as a coordinator, you can advance to Senior Support Engineer, Team Lead, or specialize in a particular Oracle product line. Oracle’s global footprint offers opportunities for lateral moves and international assignments. Why join Oracle? You’ll work in a collaborative environment that values innovation, offers competitive compensation, and provides extensive learning resources. Oracle’s commitment to employee growth, diversity, and work-life balance makes it an attractive destination for fresh talent. Overall, this role offers a solid foundation in technical support, exposure to cutting-edge technologies, and a clear career trajectory within a world-renowned organization.