Tech Mahindra Business Services, a subsidiary of the global IT giant Tech Mahindra, is a key player in the Business Process Outsourcing (BPO) space. With a workforce of over 130,000 professionals across 90 countries, the company serves more than 946 global clients, including several Fortune 500 firms. Its BPO arm delivers next‑generation digital customer experience and back‑office services across sectors such as telecom, media, retail, healthcare, banking, logistics and manufacturing. The organization prides itself on a culture of innovation, continuous learning, and a strong focus on employee growth. The Service Desk Technical Support – International Voice role is part of the Customer Success, Service & Operations department. As a fresher or early‑career professional, you will join a high‑energy team that handles inbound and outbound voice queries from international customers. The position is based at the Bahadurpally campus in Hyderabad and follows a rotational shift pattern, including night shifts, to provide 24/7 coverage. The walk‑in drive invites candidates to bring their resume and Aadhar card, with a special mention of the recruiter Aniketh on the resume. **Key Responsibilities** 1. Provide L1/L2 technical support for international voice customers via calls and emails. 2. Troubleshoot and resolve issues related to Windows OS, O365, Outlook, Teams, VPN, Citrix, and Exchange. 3. Perform user management tasks in Active Directory such as password resets and account unlocks. 4. Log, track, and document incidents using ITSM tools like ServiceNow, BMC Remedy, HPSM, or CA Service Desk. 5. Conduct hardware and network troubleshooting for LAN, printers, and peripheral devices. 6. Execute remote troubleshooting for desktops, laptops, mobiles, and printers. 7. Apply basic SCCM and patch management procedures to keep systems secure. 8. Follow ITIL processes to ensure consistent service delivery and continuous improvement. 9. Maintain accurate incident records and generate regular reports for service quality monitoring. 10. Deliver excellent communication in English, ensuring high customer satisfaction scores. **Tech Stack**: ServiceNow/BMC Remedy/HPSM, Active Directory, Windows 7/8/10, Microsoft Office 365, Outlook, Teams, VPN, Citrix, Exchange, LAN, printers, SCCM basics, ITIL framework. **Growth Path**: Starting as a Technical Support Associate, high performers can progress to Senior Technical Support Associate, Team Lead, and eventually into specialized roles such as Incident Manager or Service Delivery Manager. The company offers structured training, certifications (ITIL, ServiceNow), and exposure to global clients, paving the way for a robust career in IT services. **Why Join**: Tech Mahindra provides a vibrant, inclusive environment with ample learning opportunities, mentorship from industry veterans, and a clear roadmap for career advancement. The walk‑in drive offers immediate hiring, on‑the‑spot interviews, and a chance to start a professional journey with a reputable multinational brand.