Support Engineer 1

Oracle is a global leader in cloud infrastructure, enterprise software, and database technologies. With a presence in more than 175 countries, the company helps businesses of all sizes to transform digitally, leveraging AI, machine learning, and robust security frameworks. In India, Oracle’s Bengaluru campus serves as a hub for product development, customer support, and innovation, offering a vibrant ecosystem where fresh talent can work alongside seasoned professionals on cutting‑edge solutions.

The Support Engineer 1 role is an entry‑level position designed for recent graduates who are eager to start their career in technical support and solution delivery. As a member of the Technical Support team, you will act as the first point of contact for Oracle customers, helping them troubleshoot issues, understand product functionalities, and ensure smooth adoption of Oracle cloud services. The role blends problem‑solving, documentation, and collaboration, providing a solid foundation for a long‑term career in technology services.

Key Responsibilities

• Respond to customer tickets and queries via phone, email, and chat, ensuring timely resolution.
• Diagnose and troubleshoot technical problems related to Oracle Cloud Infrastructure, databases, and applications.
• Create and maintain detailed support documentation, knowledge‑base articles, and solution guides.
• Collaborate with senior engineers, product managers, and development teams to escalate and resolve complex issues.
• Participate in on‑call rotations and monitor system performance metrics.
• Identify recurring problems and propose process improvements to enhance support efficiency.
• Conduct root‑cause analysis and share findings with internal stakeholders.
• Assist in the creation of training material for customers and internal teams.
• Contribute to continuous improvement initiatives, including automation of repetitive tasks.
• Maintain high customer satisfaction scores by delivering professional and empathetic service.

Tech Stack: Oracle Cloud Infrastructure (OCI), SQL/PLSQL, Linux/Unix, REST APIs, Java, scripting (Python/Bash), monitoring tools (Grafana, Splunk).

Growth Path: Successful engineers can progress to Senior Support Engineer, Technical Consultant, or move into specialized product teams such as Cloud Architecture, DevOps, or Product Management. Oracle also offers extensive learning programs, certifications, and internal mobility across its global network.

Why Join Oracle?

• Competitive compensation (10 LPA) and comprehensive benefits.
• Exposure to world‑class enterprise customers and cutting‑edge cloud technologies.
• Strong mentorship culture with regular training, certifications, and career‑development workshops.
• Inclusive work environment that encourages innovation, diversity, and work‑life balance.
• Opportunity to build a global professional network and contribute to industry‑leading solutions.