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JD #3468

Applications open Internship

Associate Technical Support Engineer

NICE

Pune, MH, India
4 - 7.5 LPA
1–3 Years
Posted Today

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Recruiter contact

Recruiter / hiring contact

No public email in this post. Use a source-linked contact instead.

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About the role

NICE is a global leader in enterprise software, delivering mission‑critical solutions for public safety, contact centre, and financial crime management. With a strong foothold in the United States and a rapidly expanding Cloud Operations centre in Pune, NICE helps law‑enforcement agencies, courts and justice departments keep their digital services reliable and secure. The company’s culture blends cutting‑edge technology with a purpose‑driven mindset, encouraging employees to innovate while supporting societal safety.

The Pune Cloud Operations team is responsible for running NICE’s SaaS products on Microsoft Azure. As an Associate Technical Support Engineer, you will be the first line of defence for production incidents, monitoring health dashboards, analysing logs, and ensuring that customers experience minimal downtime. The role works in rotational shifts aligned to US time zones, offering exposure to a 24x7 global support environment and the chance to collaborate with senior engineers across continents.

Key Responsibilities

Monitor Azure‑hosted applications using Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana.
Triage alerts, investigate root‑cause by reviewing logs, metrics and recent deployments.
Create, update and track incidents in ServiceNow/Jira, providing clear escalation notes.
Assist senior engineers during major incidents, contributing to post‑mortem documentation.
Reduce false positives by fine‑tuning alert thresholds and patterns.
Draft incident updates using AI assistants such as Claude, Copilot or ChatGPT.
Write simple automation scripts in PowerShell, Python or Shell to streamline repetitive tasks.
Maintain and improve SOPs, knowledge‑base articles and troubleshooting guides.
Meet defined SLAs and KPIs, ensuring timely resolution and customer satisfaction.
Continuously learn Azure fundamentals, container technologies and CI/CD pipelines.

Tech Stack: Microsoft Azure, Azure Monitor, Application Insights, Log Analytics, Grafana, Kibana, PowerShell, Python, Shell, ServiceNow/Jira, Docker, Kubernetes, REST APIs, KQL.

Growth Path: Starting as an Associate Technical Support Engineer, high performers can progress to Technical Support Engineer, Advanced Support Engineer, Site Reliability Engineer (SRE), Cloud Operations Lead or AI Operations Specialist within 2‑3 years.

Why Join NICE? The role offers hands‑on experience with leading cloud monitoring tools, exposure to real‑time production environments, and a clear career ladder. Working in a purpose‑driven company that safeguards public safety adds meaning to everyday tasks, while the rotational shift model provides flexibility to work with international teams and develop a global outlook.

Eligibility & process

Who can apply

Degree: B.E / B.Tech / B.Sc in Computer Science, Information Technology or related field. Minimum aggregate: 60% (or equivalent CGPA). Experience: 1–3 years in technical support, application support, NOC, production monitoring or cloud operations. No active backlogs at the time of joining. Fresh graduates from 2024‑2026 batches are also encouraged to apply if they meet the experience criteria through internships or project work.

Skills & stack

Microsoft Azure Azure Monitor Application Insights Log Analytics Grafana Kibana Powershell Python

Selection process

Round 1: Online Assessment (aptitude + basic technical MCQs)
Round 2: Technical Interview (scenario‑based troubleshooting, cloud concepts, scripting)
Round 3: HR Interview (fitment, communication skills, shift‑work readiness)

Prep kit

20 resources

Study material 4

📖 Aptitude Practice Questions Helps you sharpen quantitative and logical reasoning skills required for the online assessment at NICE. 📖 Technical Interview Preparation Guide Covers common cloud, scripting and troubleshooting topics that are frequently asked in NICE technical rounds. 📖 Comprehensive Interview Resources Provides curated interview experiences, sample questions and tips useful for NICE’s multi‑stage interview process. 📖 Coding Practice Problems Offers a wide range of coding challenges to improve problem‑solving abilities for the technical assessment stage.

Company-specific guides 4

📖 APTITUDE & LOGIC Aptitude Practice Questions & Online Mock Tests Curated logical, quantitative, and verbal reasoning problems to sharpen reasoning skills required for the initial screening test. 🎯 COMPANY GUIDE NICE Interview Preparation Corner Comprehensive guide covering typical interview formats, common questions, and preparation tips for NICE and off-campus tech roles. 📝 MOCK TESTS & PAPERS Comprehensive Interview Prep Resources & Syllabus Collection of previous year questions, company-specific test patterns, and interview experiences for technical and HR rounds. 💻 CODING PRACTICE Algorithm and Data Structure Problem Set Practice problems to improve coding proficiency and algorithm problem-solving speed for technical rounds.

Likely coding questions 4

💻 Two Sum & Two Pointers Array Optimization Easy / Medium Asked in 85% tech rounds ⚡ Live debugger 💻 Reverse Linked List & Detect Cycle (Floyd's Algorithm) Medium Frequently asked in core rounds ⚡ Live debugger 💻 SQL Nth Highest Salary with DENSE_RANK() & Subqueries Medium Top standard database question ⚡ Live debugger 💻 Valid Parentheses & Stack Implementation Easy / Medium Standard online assessment problem ⚡ Live debugger

Round-wise strategy 4

Round 1: Online Assessment (OA) Aptitude, Quantitative Logic & 2 Coding Problems Focus on accuracy and speed. Practice arrays, strings, and standard arithmetic puzzles.

Round 2: Technical Interview 1 Core Tech Stack (Microsoft Azure, Azure Monitor, Application Insights, Log Analytics, Grafana, Kibana, Powershell, Python) & Live Code Tracing Explain your thought process aloud. Analyze time & space complexities before coding.

Round 3: System Design & Problem Solving Database Schemas, APIs & Architecture Basics Clarify edge cases, diagram schemas cleanly, and discuss scalability trade-offs.

Round 4: HR & Cultural Fit Discussion NICE Core Values, Learning Agility & Offer Terms Demonstrate passion, strong communication, and readiness for full-time collaboration.

Technical questions 5

What is the difference between WHERE and HAVING clauses in SQL? Answer

Model answer: WHERE filters rows before any groupings are applied, while HAVING filters aggregated groups after GROUP BY has executed.

⚡ Practice in the code editor

Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer

Model answer: ROW_NUMBER() assigns unique sequential integers. RANK() assigns identical ranks to ties and skips ranks. DENSE_RANK() assigns identical ranks to ties without skipping rank numbers.

⚡ Practice in the code editor

How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer

Model answer: Use .isna().sum() to identify missing values. Impute with mean/median using .fillna() or remove with .dropna(subset=[...]) depending on variance impact.

⚡ Practice in the code editor

What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer

Model answer: Star Schema has denormalized dimension tables directly connected to the central Fact table. Snowflake Schema normalizes dimension tables into sub-dimensions to minimize redundancy.

⚡ Practice in the code editor

How do you calculate MoM (Month-over-Month) growth in SQL? Answer

Model answer: Use LAG(revenue, 1) OVER (ORDER BY month) to fetch the previous month's revenue and compute (revenue - prev_revenue) / prev_revenue * 100.

⚡ Practice in the code editor

Behavioural & HR questions 3

Why do you want to join NICE as a Associate Technical Support Engineer?
Highlight NICE's market reputation, recent tech innovations, and how your skills in Microsoft Azure directly solve their team's objectives.

Describe a challenging bug or academic project roadblock and how you resolved it.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).

How do you handle strict deadlines or sudden scope changes?
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.

About the role

Eligibility & process

Who can apply

Skills & stack

Selection process

Prep kit

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