Quality Audit Representative, ICMRS Auditing

Amazon is one of the world’s largest e‑commerce and cloud‑computing companies, known for its relentless focus on customer obsession, operational excellence and innovation. In India, Amazon operates a massive logistics network that includes fulfillment centers, sortation hubs, and a sophisticated Transportation Execution system. The Network Operations Center (NOC) is the nerve‑center of this ecosystem, monitoring the movement of millions of parcels daily and ensuring that any deviation from the planned flow is quickly identified and resolved.

Working at Amazon means being part of a culture that encourages ownership, data‑driven decision making, and continuous improvement, while offering employees the chance to impact millions of customers worldwide.

The Quality Audit Representative for ICMRS Auditing plays a critical role within the NOC. The role involves reviewing CCTV footage from Amazon’s fulfillment and sortation sites to verify that standard operating procedures are being followed. Auditors act as the eyes of the organization, spotting process gaps, documenting non‑compliance, and feeding insights back to operations teams for corrective action and automation.

This position is ideal for candidates who enjoy meticulous analysis, have a keen eye for detail, and can work efficiently in a fast‑paced environment.

Key Responsibilities

• Review CCTV recordings from designated Amazon sites and answer predefined audit questions for each video segment.
• Navigate camera‑viewing software to locate the correct footage based on location and timestamp.
• Complete the daily quota of audits while maintaining high speed and accuracy.
• Develop familiarity with site layouts, package flow, and camera naming conventions to expedite footage retrieval.
• Record audit findings in the audit system, capture screenshots as evidence, and store them according to compliance timelines.
• Follow step‑by‑step checklists for each audit question and flag ambiguous or unusual observations to team leads.
• Submit audit results on the prescribed schedule – daily, weekly, or bi‑weekly.
• Uphold strict confidentiality and data‑privacy standards for all video footage and audit data.
• Participate in onboarding training, shadow experienced auditors, and gradually take ownership of multiple audit types.
• Meet defined quality standards for audit accuracy and contribute to periodic review sessions aimed at process improvement.

Tech Stack & Tools: CCTV surveillance systems, proprietary Amazon audit platform, Microsoft Office Suite (Excel, Word, Outlook), basic data‑visualisation tools, and secure file‑storage solutions.

Growth Path: Starting as a Quality Audit Representative, high performers can progress to Senior Auditor, Audit Team Lead, Operations Analyst, or move laterally into broader NOC roles such as Process Improvement Specialist or Automation Engineer.

Why Join Amazon: Employees gain exposure to world‑class logistics operations, receive continuous learning opportunities, and benefit from Amazon’s competitive compensation, comprehensive benefits, and a culture that rewards innovation and ownership.