S #2539
Applications open
Full-Time Job
Business Operations Manager - Telco
Paytm
About the role
About the Role
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Key Responsibilities
- Own and manage end-to-end business operations for Telecom VAS products and services.
- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
- Monitor operational performance, identify issues proactively, and drive timely resolution.
- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
- Manage operator onboarding, service launches, and ongoing operational requirements.
- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
- Drive process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to SLAs, governance frameworks, and business commitments.
- Support revenue growth initiatives by working closely with business and partnership teams.
Qualifications & Experience
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
- Proven experience in managing telecom operator relationships and business operations.
- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
- Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills
- Business Operations ManagementTelecom VAS Domain Knowledge
- Stakeholder & Client Management
- Account ManagementService Delivery & Operations Excellence
- Problem Solving & Analytical Thinking
- Cross-functional Collaboration
- Reporting & Performance Monitoring
- Excellent Communication and Relationship Management Skills
Preferred Experience
- Experience working with telecom operators and managing operator-led business initiatives.
- Exposure to CRBT and other digital telecom service ecosystems.
- Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like
- Smooth and efficient execution of telecom business operations.
- Strong stakeholder relationships and operator satisfaction.
- Timely delivery of operational commitments and service launches.
- Continuous improvement in operational performance and business outcomes.
Eligibility & process
Who can apply
See the job description for eligibility.
Skills & stack
Selection process
- As described in the employer's job posting.
Prep kit
20 resourcesStudy material 4
Aptitude Practice Questions & Mock Tests
Curated logical, quantitative, and verbal reasoning problems for the initial online screening round.
Company-Specific Interview Preparation Corner
Detailed interview experiences, exam formats, and previous test questions for Paytm and tech roles.
Technical Placement Question Bank
High-yield coding cheat sheets, core CS fundamentals (OOP, DBMS, OS, Networks), and rapid revision guides.
Algorithm, DSA & Live Code Debugger Practice
Hands-on problem sets to improve coding speed and step-by-step memory debugging.
Company-specific guides 4
APTITUDE & LOGIC
Aptitude Practice Questions & Online Mock Tests
Curated logical, quantitative, and verbal reasoning problems to sharpen reasoning skills required for the initial screening test.
COMPANY GUIDE
Paytm Interview Preparation Corner
Comprehensive guide covering typical interview formats, common questions, and preparation tips for Paytm and off-campus tech roles.
MOCK TESTS & PAPERS
Comprehensive Interview Prep Resources & Syllabus
Collection of previous year questions, company-specific test patterns, and interview experiences for technical and HR rounds.
CODING PRACTICE
Algorithm and Data Structure Problem Set
Practice problems to improve coding proficiency and algorithm problem-solving speed for technical rounds.
Likely coding questions 4
Round-wise strategy 4
Round 1: Online Assessment (OA)
Aptitude, Quantitative Logic & 2 Coding Problems
Focus on accuracy and speed. Practice arrays, strings, and standard arithmetic puzzles.
Round 2: Technical Interview 1
Core Tech Stack (Operations Management, Advanced Excel, Project Coordination, Reporting) & Live Code Tracing
Explain your thought process aloud. Analyze time & space complexities before coding.
Round 3: System Design & Problem Solving
Database Schemas, APIs & Architecture Basics
Clarify edge cases, diagram schemas cleanly, and discuss scalability trade-offs.
Round 4: HR & Cultural Fit Discussion
Paytm Core Values, Learning Agility & Offer Terms
Demonstrate passion, strong communication, and readiness for full-time collaboration.
Technical questions 5
What is the difference between WHERE and HAVING clauses in SQL? Answer
Model answer: WHERE filters rows before any groupings are applied, while HAVING filters aggregated groups after GROUP BY has executed.
Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer
Model answer: ROW_NUMBER() assigns unique sequential integers. RANK() assigns identical ranks to ties and skips ranks. DENSE_RANK() assigns identical ranks to ties without skipping rank numbers.
How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer
Model answer: Use .isna().sum() to identify missing values. Impute with mean/median using .fillna() or remove with .dropna(subset=[...]) depending on variance impact.
What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer
Model answer: Star Schema has denormalized dimension tables directly connected to the central Fact table. Snowflake Schema normalizes dimension tables into sub-dimensions to minimize redundancy.
How do you calculate MoM (Month-over-Month) growth in SQL? Answer
Model answer: Use LAG(revenue, 1) OVER (ORDER BY month) to fetch the previous month's revenue and compute (revenue - prev_revenue) / prev_revenue * 100.
Behavioural & HR questions 3
Why do you want to join Paytm as a Business Operations Manager - Telco?
Highlight Paytm's market reputation, recent tech innovations, and how your skills in Operations Management directly solve their team's objectives.
Highlight Paytm's market reputation, recent tech innovations, and how your skills in Operations Management directly solve their team's objectives.
Describe a challenging bug or academic project roadblock and how you resolved it.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
How do you handle strict deadlines or sudden scope changes?
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Not disclosed
Noida, India
See the job description for eligibility.
