Copado is a leading Salesforce DevOps platform that helps enterprises automate release management, continuous integration and continuous delivery for Salesforce applications. Backed by a global customer base, Copado combines deep Salesforce expertise with modern DevOps practices, enabling faster, safer deployments and higher developer productivity. The company’s culture emphasizes innovation, customer obsession, and continuous learning, making it an attractive destination for fresh talent looking to grow in the SaaS and cloud ecosystem. The Associate DevOps Support Engineer role is an entry‑level, customer‑facing position based in Bengaluru. As the first line of technical support, you will handle inbound voice calls, diagnose platform‑related issues, provide quick fixes, and ensure seamless escalation of complex problems. The role demands strong communication skills, a solid grasp of Salesforce fundamentals, and a basic understanding of DevOps concepts such as version control, CI/CD pipelines, and SaaS troubleshooting. **Key Responsibilities** 1. Answer inbound customer voice calls and log tickets in the support system. 2. Perform initial triage, collect relevant logs, and reproduce reported issues. 3. Resolve Level‑1 incidents independently using knowledge‑base articles and standard troubleshooting guides. 4. Escalate Tier‑2/3 tickets with detailed documentation, reproduction steps, and impact analysis. 5. Maintain the 10‑minute human‑connection SLA for at least 95% of incoming queries. 6. Communicate status updates and resolutions clearly to customers in spoken English. 7. Contribute to the internal knowledge base by documenting new solutions and work‑arounds. 8. Collaborate with product, engineering, and QA teams to reproduce and verify bug fixes. 9. Participate in shift rotations to support global customers across different time zones. 10. Continuously improve technical skills through internal training, certifications, and AI‑assisted research. **Tech Stack**: Salesforce platform basics, Git, REST APIs, XML, SQL, SaaS monitoring tools, basic scripting, and AI‑assisted troubleshooting tools. **Growth Path**: High performers can progress to Senior Support Engineer, Technical Account Manager, or move into specialized DevOps engineering roles, gaining deeper exposure to CI/CD pipelines, automation scripting, and product development. **Why Join Copado via Rippling**: You will work with cutting‑edge Salesforce DevOps technology, receive structured onboarding, and have access to mentorship from seasoned engineers. The role offers a clear career ladder, exposure to global customers, and the chance to earn industry‑recognised certifications while contributing to a fast‑growing SaaS leader.